Care Experience Manager
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At a glance
Requirements
Credentials this posting asks for.
Job overview
Aveanna Healthcare is hiring a Care Experience Manager. The Care Experience Manager at Aveanna Healthcare supports clients and caregivers by coordinating communication, managing schedules, and fostering a positive work environment, while handling on‑call support and contributing to caregiver retention and performance.
Key focus areas include Act as main point of contact for clients and caregivers, ensuring consistent communication and high satisfaction, Manage caregiver schedules to ensure right match of skills and availability, and Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding.
Important skills include MS Office, Communication, Relationship-Building, Problem-Solving, Organizational Skills, and Time Management. Preferred (not required): Recruiting, Healthcare Knowledge, and Fast-Paced Environment Adaptability.
Skills & qualifications
Skills
Qualifications
Full job description
Care Experience Manager
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Job Details
Requisition #:
217165
Location:
Bala Cynwyd, PA 19004
Category:
Administrative/Clerical
Salary:
$45,000.00 per year
Position Details
About Aveanna Healthcare
At Aveanna Healthcare, we believe every client deserves the opportunity to live life to their fullest potential. We are dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes.
As aCare Experience Manager (CEM), you’ll play a vital role in supporting both our clients and caregivers — making a meaningful impact every single day.
Why You’ll Love This Role
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No hands-on clinical work required– focus on coordination and communication
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Be part of a purpose-driven teamthat’s passionate about making a difference
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Opportunities for advancementand career growth
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Build lasting relationshipswith families and caregivers
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Make an impactin your community
What You’ll Do
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Act as themain point of contactfor clients and caregivers, ensuring consistent communication and a high level of satisfaction
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Manage caregiver schedules to ensure the right match of skills and availability
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Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding
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Maintain accurate and up-to-date records, schedules, and reports
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Participate in the on-call rotation — phone support only,and paid
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Help build a strong, engaged caregiver team by fostering a positive, supportive work environment
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Handle problem-solving with professionalism and empathy — turning challenges into opportunities
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Manage performance and support the retention of caregivers through engagement and timely feedback
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Phone-based on call after hours support - paid!
What We’re Looking For
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Bachelor’s degree required
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2+ years of experience in sales, customer service, or a fast-paced office environment
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Strong organizational and time management skills
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Excellent communication, relationship-building, and problem-solving skills
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Comfortable using MS Office and learning new systems quickly
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Experience in recruiting or healthcare (preferred but not required)
Bonus Points If You
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Thrive in fast-paced environments
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Are proactive, adaptable, and solution-oriented
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Genuinely enjoy helping others
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Want to grow into leadership or regional roles
Travel Requirements
Minimal local travel may be required for meetings, patient visits, or training sessions.
If you're ready to join a team where your work truly matters — and where you’re supported to grow both professionally and personally —we want to hear from you!
As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.
Notice for Job Applicants Residing in California (https://www.aveanna.com/CaliforniaPrivacyNotices.html)
Notice for Job Applicants Residing in Florida
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