Spa & Wellness Manager

Year Round Full Time

Management

Greenough, MT, US

We Inspire People to Be More Alive

About Paws Up Montana:

Paws Up embodies the spirit of the American West. It's a family owned and award-winning destination that truly inspires.

Paws Up Montana is seeking a Spa and Wellness Manager to add to our team. The Spa & Wellness Manager provides leadership, management, and supervision of the spa and wellness programs for all guests and employees at Paws Up Montana and the Green O. The Spa & Wellness Manager is a strategic leader who excels in crafting and managing a vision with creativity for our team to improve wellness, optimize merchandise and treatment selections, and to uphold the Resort’s Standards and Values.

The Primary Functions are:

• Expand the Spa and Wellness program to support Paws Up Montana and Green O initiatives, enhance guest experience, team member development, retention strategies, and operational excellence.

• Hire, trains, and supervises Spa and Wellness team members including recognition, coaching/counseling, and corrective action. Effectively advises in hiring, promotions, wage adjustments, and terminations.

• Creates an environment which motivates team members to collaborate, learn, perform, and develop their skills. Develops a high-performing team through thoughtful professional development, effective timely performance assessments, and productive workflow processes.

• Schedule and communicate with guests via phone, in-person, and Resort App messages promptly and accurately.

• Identifies and provides feedback on objectives and assesses performance and service excellence.

• Promotes excellent guest/team member relationships by reacting promptly, efficiently, and courteously to all guest and team member concerns.

• Oversees ongoing development and positioning of Spa and Wellness offerings in terms of overall concept definition, philosophy, and treatment & menu offerings. Reviews and refreshes Spa product offering in line with current guest and industry global trends.

• Maintains high-performance work environment and provides leadership throughout areas of responsibility to ensure optimum internal and external partner relationships.

• Responsible for inventory and revenue related to spa and wellness services, retail, and spa facilities.

• Monitors and ensures all Spa team members are properly trained to adhere to health and safety regulations from the Health Department, as well as industry-specific regulations for health, safety, and cleaning and sanitation.

• Oversees cleanliness, health, and safety of all spa facilities and retail area for professional spa products.

• Performs other duties as assigned to support the efficient operation of the department and The Resort.

Looking for Team Members with:

• Bachelor’s Degree in related field preferred.

• Minimum 2 years management or leadership experience, preferably in a luxury spa or resort environment.

• Must have hands-on knowledge of retail/spa systems.

• Equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of minimum educational/experience requirements indicated above.

• Spa Wellness and Management Certification preferred.

• Certificate or experience as a Yoga Instructor or Wellness Provider preferable, but not required.

• Licensure or experience as a Massage Therapist preferable, but not required.

• Strong verbal/written communication, interpersonal, and analytical skills

• Proficient ability to multi-task and work in a fast-paced environment while remaining organized and prioritizing workload throughout the day

• Has a friendly and professional manner under periods of high demands and with guest, team members, and management

• Valid State Driver’s License with two years of driving experience

Team Members can look forward to:

• Medical, Dental, Vision Insurance

• 401K with Employer Match

• Paid Time Off – 9 Floating Holidays and 15 Personal Days

• Career Development and Advancement Opportunities

• Life Insurance, Long Term, and Short-Term Disability

• Employee Assistance Program (5 free counseling sessions)

• Referral Bonus Program (Get paid $250 to recruit)

• Carpool Reimbursement ($5-$20/Day)

• Employee Discounts on Merchandise (30% on select items in our retail store)

• Employee Lunch Provided

Paws Up Montana provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.