Safety Service Patroller Colonial Heights/Richmond, VA

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking experienced, creative, and highly talented Safety Service Patrol Operators across Virginia. These positions will be a direct report to the Safety Service Patrol (SSP) Supervisor and Management Team with direct public and multi-agency communications.

• The responsibilities of the SSP include, but are not limited to:

• Incident and disruptions in traffic detection.

• Minimizing incident duration by participation of quick clearance techniques

• Clearance of debris and/or obstructions from the roadways.

• Establishing temporary traffic control for emergency responders and providing scene assistance as needed.

• Reversible roadway and high-occupancy vehicle gate operations support to ensure safe and incident-free lane change functions (where applicable).

• Conducting pre and post-trip checks.

• Scheduling and shuttle SSP vehicles for maintenance.

• Perform routine cleaning and restock consumables in assigned vehicle.

• Provide motorist assistance services.

• Ensure adherence to established policies and procedures.

• Maintain up-to-date training and certifications.

• Other ad-hoc initiatives as assigned by the Project Management Team.

• Works under direct supervision performing routine and repetitive duties.

• On-the-job training is received in an area of technical specialty.

• Patrol and monitor a segment of interstate roadway in an assigned region, looking for stranded motorist, roadway deficiencies, site distance problems and obstructions that may cause lane blockage.

• Consistently ensure quality customer service through professionalism, timely response, skill and courtesy.

• Abide by all Federal, State, and Municipal laws, rules and ordinances and maintain a clean driving record.

• Give automotive gas and or diesel fuel to stranded motorist when needed.

• Provide battery boost.

• Provide minor first aid to injured if needed until more advance medical personnel arrive.

Qualifications

Minimum Requirements:

• High School Diploma and or equivalent certificate (GED) or 1 year of relevant work experience in lieu of education.

• Be a minimum of 18 years of age.

• Ability to drive, using an AECOM provided vehicle, patrolling and monitoring a segment of interstate roadway in an assigned region.

• Must pass a State and Federal criminal history/security background check; must also successfully complete Virginia Department of Transportation fingerprint-based Criminal History Records Check (CHRC).

• Possess a valid Driver's License and a clean driving record in the last 3 years, including no suspension of license or single violation that the department of motor vehicle treats as worth 6 demerits.

• Employees must also participate in monthly MVR monitoring program and maintain a satisfactory driving record as a condition of employment.

• Must pass a pre-employment drug screen and successfully participate in the program’s mandatory random drug screening process.

Work Environment/Physical requirements – Essential Functions

Physically able, with or without an accommodation, to work in outdoor environments with uneven terrain, variable outdoor conditions including heat, cold, moisture, dust, dryness, noise, and automotive-related chemicals (e.g., fuels, coolants, lubricants, etc.); position requires frequent operation of vehicles. Work around heavy, moving, dangerous equipment; often standing/walking. The essential functions of this job include the:

• Ability to lift up to 85 pounds.

• Ability to pull/drag a force gauge to produce 160 ft./lbs of force with a contact point of 36 inches off the ground.

• Ability to lift a 40-pound tool bag.

• Ability to perform repetitive bending, stooping, squatting, kneeling, and/or crouching and occasionally work with arms above shoulder level.

• Ability to perform fine motor skills.

• Ability to perform hand gripping/squeezing for hand tools and equipment (levers, jack handles, air compressor, jumper cables etc.).

• Ability to occasionally work at heights less than 4ft.

• Ability to climb stairs.

• Ability to descend/ascend vehicle steps.

Please Note: This position is contingent upon successfully completing functional tests for each essential function identified for this position.

Preferred Qualifications:

• Five (5) years of driving experience.

• Prior Safety Service Patrol Operator experience.

• Knowledge/experience of incident management techniques.

• Radio and telecommunications experience.

• Possess or be able and willing to obtain CPR certifications.

• Basic competency in using computers such as laptops, smart pads.

• Working knowledge of basic automotive repair.

• A positive customer service attitude - both to co-workers (internal customers) and external customers.

• Geographic familiarity with regional freeway system and arterial roads.

Additional Information

• This position does not include sponsorship for United States work authorization.

• This position does not include relocation benefits.

• This is NOT a remote position but located on the client site locations.

• Opportunities for overtime hours and pay are also available.

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

Offered rate of compensation will be based on individual education, qualifications, experience, and work location. The range for this position is $21 to $21.

About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.

What makes AECOM a great place to work

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity.

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

ReqID: J10152532

Business Line: Transportation

Business Group: DCS

Strategic Business Unit: East

Career Area: Operations & Maintenance

Work Location Model: On-Site

Compensation: USD 21 - USD 21 - hourly