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Technical Account Manager

LiteLLM

United StatesFull-time$150–220K/yrPosted 2w agoVerified open 4 days ago
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At a glance

Compensation
$150–220K/yr
Location
United States
Schedule
Full-time
Work Authorization
Not specified

Job overview

LiteLLM is hiring a Technical Account Manager. LiteLLM seeks a Technical Account Manager to own customer success for its most important accounts, working directly with developer customers to drive rollouts, resolve issues, and ensure renewal readiness while influencing product roadmap.

Key focus areas include Own the 30 most important accounts at LiteLLM and drive them to success, Serve as the technical point of contact for these accounts, ensuring issues are resolved and communicating regularly with the customer, and Prevent churn risk by proactively identifying risk, improving usage, and ensuring customers are renewal‑ready.

Important skills include LiteLLM, Slack, Technical Depth, Customer-Facing Communication, Root Cause Analysis, and High Autonomy.

Skills & qualifications

RequiredNice to have

Skills

LiteLLMSlackTechnical DepthCustomer-Facing CommunicationRoot Cause AnalysisHigh AutonomyProblem Solving

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k) Match

Full job description

LiteLLM is the world's most popular AI Gateway, trusted by top companies like Adobe, Netflix, and NASA. Our platform empowers developers by providing secure, reliable access to LLMs and adjacent services, and we're looking for a Technical Account Manager to help customers leverage the leading OSS AI gateway.

About the Role

We're looking for a Technical Account Manager to own customer success @ LiteLLM. You will work with our most important accounts, and be responsible for meeting them regularly, helping with their rollouts, and unblocking them with any feature requests/bugs they might face.

This is a customer facing role, where the customer is developers. If you enjoy solving technical problems, and helping developers see success this is a great role for you.

Responsibilities

  • Own the 30 most important accounts at LiteLLM, and drive them to success

  • Serve as the technical point of contact for these accounts - in charge of making sure their issues are done, communicating regularly with the customer.

  • Prevent churn-risk by proactively identifying risk, improving and driving usage, and ensuring customers are renewal-ready. Your work here is critical to the company's overall success.

  • Drive product roadmap, by surfacing larger technical gaps/opportunities to the product team.

What We're Looking For

  • Technical depth and real familiarity with the LiteLLM product surface

  • Obsessed with customers and making them successful with the product

  • Obsessed with solving root causes rather than patching over problems

  • Excellent customer-facing communication (clear writing, calm execution) + high responsiveness (Slack-first)

  • High autonomy (you figure out your own backlog and priorities, based on customer problems)

  • A strong bias toward understanding problems deeply

Why Join LiteLLM?

  • Fast-paced growth environment with deep technical ownership.

  • Competitive salary, health, dental, and vision benefits, 401k plan with 3.5% match.

You've read the whole posting — now see how you match it.

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