Sharing Hope SC logo

TISSUE OPS COORDINATOR

Sharing Hope SC

North Charleston, SCFull-timePosted 7mo agoSeen in employer's feed 4 days ago

Evaluate my fit

Most applications go out cold — see where you stand first. No sign-up to start.

Watch jobs like this.

Don't just apply. Show up ready.

Olive works from this exact posting.

At a glance

Compensation
No compensation found
Location
North Charleston, SC
Schedule
Full-time
Work Authorization
Not specified

Olive lists jobs from US employers, including remote roles you can work from the United States.

Requirements

Credentials this posting asks for.

Associate's degree

Job overview

Sharing Hope SC is hiring a TISSUE OPS COORDINATOR. The Tissue Operations Coordinator assesses donor referrals, educates families on tissue/eye donation, obtains authorization, and coordinates all tissue donor cases. This role involves answering and dispatching calls, inputting donor eligibility into EMR, and communicating with various stakeholders. The coordinator also maintains documentation and resolves communication issues.

Key focus areas include Answers and dispatches calls from all existing and target markets to appropriate organ/tissue/eye donation specialists, Assesses and inputs donor eligibility into the Electronic Medical Record (EMR), and Communicates eligible organ referrals and registry status to Organ Administrator On Call (OAOC).

Successful candidates bring Associate Degree. Important skills include Communication, Customer Service, Critical Thinking Skills, Data Entry Skills, Perform Well In Stressful Situations, and Medical Terminology.

Skills & qualifications

RequiredNice to have

Skills

CommunicationCustomer ServiceCritical Thinking SkillsData Entry SkillsPerform Well in Stressful SituationsMedical Terminology

Qualifications

Associate DegreeEquivalent Combination of Education and ExperienceOne Year Call Center ExperienceHealthcare, Bereavement, or Phone Triage Experience

Full job description

Position Type Full Time

Job Shift Day Shift

Education Level Associate Degree

Travel Percentage None

Category Health Care

Description

Summary

The Tissue Operations Coordinator assesses all donor referrals, educates families on tissue/eye donation, obtains authorization for tissue/eye donation and coordinates all tissue donor cases.

Essential Duties & Responsibilities

  • Responsibilities of Donor Referral Coordinator

  • Answers and dispatches calls from all existing and target markets to appropriate organ/tissue/eye donation specialists.

  • Assesses and inputs donor eligibility into the Electronic Medical Record (EMR).

  • Communicates eligible organ referrals and registry status to Organ Administrator On Call (OAOC).

  • Communicates potential eye only cases to eye donor center.

  • Obtains authorization for tissue/eye donor cases.

  • Enters DRAI interview information into EMR for tissue/eye donor cases and assesses for continued tissue/eye donor eligibility.

  • Facilitates communication of information between TAOC, tissue/eye recovery team members, eye donor center, transplant centers, next of kin, couriers, charter airlines, ambulance services, other tissue banks, donor transport, funeral homes, medical examiners/coroners, pathologists, appropriate processor donor screeners, and other OPO staff.

  • Coordinates and maintains concurrent documentation of case progression in EMR for all processed tissue/eye donor cases.

  • Resolves communication issues and/or notifies appropriate staff.

  • Maintains an acceptable authorization rate.

  • Serves as a resource for tissue/eye donor families.

  • Promotes effective communication between shifts.

  • Provides exemplary customer service.

  • Works rotating day/night shifts as determined by operational necessity,

  • Other duties as assigned.

Qualifications

Qualifications, Education & Experience

  • Associates degree;

  • One (1) year of experience in a call center preferred;

  • Healthcare, bereavement, or phone triage experience preferred;

  • Strong knowledge of medical terminology preferred;

  • Critical thinking skills;

  • Data entry skills;

  • Ability to perform well in stressful situations; or,

  • An equivalent combination of education and experience.

Similar jobs, posted recently

Open roles like this one, listed in the last 30 days.

You've read the whole posting — now see how you match it.

Evaluate my fit