Weekends Only
Part-timePlanet Fitness - Duo Fit, LLC
Westerville, OHPart-timePosted 1w agoStill listed 1 day ago
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Job overview
The Weekends Only team member supports front-desk operations and club cleanliness while serving members and guests. The role includes answering questions, processing member check-ins and sign-ups, giving club tours, updating accounts, and escalating concerns when needed. It requires open availability on both weekend days, and the posting prefers a customer service background and a high school diploma or GED equivalent.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Benefits:
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Dental insurance
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Employee discounts
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Flexible schedule
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Free uniforms
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Health insurance
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Vision insurance
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Wellness resources
Job Summary Required open availability on both weekend days Essential Duties and Responsibilities
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Greet members, prospective members and guests by providing exceptional customer service
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Handle all front desk related activities not limited to:
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Answer phones in a friendly manner and assist callers with a variety of questions.
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Check ID and Member barcodes into the system
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New member sign-up
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Take prospective members on a tour of the club
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Facilitate needed updates to member’s accounts
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Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed
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Assist in maintaining the neatness and cleanliness of the club
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Assist in monitoring for safety of persons and cleanliness in the club
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Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor.
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Stock locker rooms with proper supplies/paper products.
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Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.) to the Club Manager.
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Follow “Lost and Found Policy” and turn in lost member property to the Club Manager/Assistant Club Manager immediately.
Qualifications/Requirements
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Customer service background preferred
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Basic computer proficiency
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A passion for fitness and health
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Upbeat and positive attitude at all times
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Punctuality and reliability is a must
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Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations
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Strong listener with the ability to empathize and problem solve
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Demonstrate diplomacy in all interactions while using appropriate behavior and language
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High School diploma/GED equivalent preferred
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Must be 18 years of age or older
Physical Demands
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Continual standing and walking during shift
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Continual talking in person with members and answering incoming membership calls
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Must be able to occasionally lift up to 50 lbs
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Will dilute and clean with chemicals during shift
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Clean and sanitize equipment and often used surfaces in the club
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Monitor club and assist members throughout entirety of shift
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