Behavioral Health Clinical Supervisor

Behavioral Health Clinical Supervisor

Department: Community Health & Research Center

Location: Dearborn, MI

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Job Title: Supervisor, Behavioral Health Clinical

Job Status: Full-time

Job Summary: Under limited supervision, the Behavioral Health Clinical Supervisor is responsible for managing the daily clinical activities of the Behavioral Health Clinic. Leads defined work and/or projects of moderate scope and complexity. Provides oversight of staff, evaluates the programs overall effectiveness to ensure its consistency with the agency-s purpose, approach, policies and procedures. Uses specialized knowledge in office administration and skills obtained through experience, specialized training or certification to coordinate and/or perform a full range of administrative duties in support of the assigned functional unit. Must maintain a high level of confidentiality and responsible for the training and compliance of HIPAA laws.

Essential Duties and Responsibilities:

• Supervise staff (plan, assign, monitor and manage the work of others)

• Coach and mentor subordinates

• Review performance and evaluate results achieved by subordinates and may ensure that performance is constantly meeting expectations and standards

• Utilize quality improvement initiatives to assist teams in improving patient outcomes and achieving health goals over time

• Provide staff training

• Ensure program goals are met in accordance with funding requirements

• Monitor and evaluate daily workflow and implement a process of continuous improvement

• Advocate on behalf of client when providing necessary referrals and contacts with other departments, agencies and/or companies

• Work with senior management to develop, implement and monitor effective programs

• Manage the overall operations of the assigned functional area(s) to ensure that services and quality standards are maintained

• Monitor the health needs of the agency-s target populations and adapt operations as necessary

• Assure smooth operations and communication between Intake, Billing, Referrals, ACCESS and clinic operations

• Interpret, apply and recommend changes to policies and procedures of assigned functional unit

• Attend and participate in all meetings, including management meetings, related to assigned functional unit and/or projects which may include attending community-based meetings and maintaining community relationships

• Research and locate available help outlets based on identified needs of the client which may include both in-house and external referrals

• Advocate on behalf of clients when providing necessary contacts with other agencies/companies

• Ensure licensing and credentialing standards are met and maintained

• Must participate in all audits

• May engage in the review and approve time worked and requests for time off

• May perform functions of a direct report in their absence or as needed

• May complete all necessary reports in a timely fashion as required by funding sources and/or monitor and review reporting done by direct reports

• May generate daily, weekly and monthly reports regarding clinic performance

• Operate standard office equipment and use required software applications

• Perform other duties and responsibilities as assigned

Knowledge, Skills and Abilities:

Knowledge of:

• Intermediate to advanced concepts, principles and practices of office management

• Community resources including social services agencies and crisis intervention providers

• Processes, rules and regulations of various services and funding agencies surrounding the eligibility and maintenance of the services being received

Skill in:

• Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office

Ability to:

• Promote excellent customer service

• Develop, implement and maintain office policies and procedures

• Partner with other functional areas to accomplish objectives

• Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed

• Interpret and apply policies and identify and recommend changes as appropriate

• Organize and prioritize multiple tasks and meet deadlines

• Communicate effectively, both orally and in writing

• Establish and maintain effective working relationships at all levels of the organization and within the communities served

• Speak and write in English

• Interpret, speak and write in Arabic, Spanish or other native language of the predominant service population preferred

• Maintain confidentiality of agency; protect patient confidentiality per policies and procedures

Educational/Previous Experience Requirements:

• Minimum Degree Required:

• Master-s degree

• Required Disciplines:

• Social Work, Psychology, Counseling or other behavioral health field

and

• At least 3 to 5 years of management experience

• Demonstrated competencies in assessment and treatment planning

• Any equivalent combination of experience, education and/or training approved by Human Resources

Licenses/Certifications:

• Licenses/Certifications Required at Date of Hire:

• Licensed Master Social Worker (LMSW)

• Licensed Professional Counselor (LPC)

• Licensed Psychologist (LP)

• May require a (CCS) Certified Clinical Supervisor

Working Conditions:

Hours: Normal business hours, some additional hours may be required

Travel Required: Local travel, up to 10%

Working Environment: Climate controlled office

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