Facilities & Security Operations Coordinator

HANAC, Inc. – originally founded by George Douris as the Hellenic American Neighborhood Action Committee – is a New York City–based multi-faceted social services organization. Since 1972, HANAC has provided critical housing and social service programs to vulnerable populations throughout New York City.

HANAC is seeking a highly organized and operationally driven Facilities & Security Operations Coordinator to support building operations and oversee daily security functions across multiple properties. This position plays a critical role in maintaining safe, compliant, and well-managed facilities environments.

The successful candidate must be capable of managing security operations, coordinating staff coverage, and responding to operational needs outside of standard business hours. This role requires 24-hour operational availability for emergencies, scheduling issues, and security-related incidents.

Essential Functions and Responsibilities Security Operations & Staff Management

• Oversee and manage security guard scheduling to ensure continuous 24-hour coverage across assigned locations.

• Maintain standby coverage lists and coordinate replacements for call-outs, absences, and emergencies.

• Monitor attendance trends including excessive call-outs, lateness, and no-shows; provide weekly operational reports.

• Maintain complete and organized personnel files for all security staff.

• Coordinate onboarding requirements and maintain compliance documentation.

• Conduct annual performance evaluations for security personnel.

• Coordinate required fire safety and incident reporting training.

• Maintain updated training certifications and compliance records.

• Serve as the primary liaison between security staff and management.

• Represent the security department in operational meetings.

Facilities & Compliance Operations

• Update and maintain Fire Safety and Security policies and procedures.

• Ensure required fire safety and security signage is properly posted and maintained.

• Issue and track building signage including smoking prohibitions, lithium battery restrictions, e-bike policies, and emergency routes.

• Conduct regular building inspections to ensure compliance with safety standards.

• Strengthen and monitor key control and access security procedures.

• Coordinate facilities activities and operational support systems.

Administrative & Operational Support

• Manage Yardi work orders, tenant charges, and facilities records.

• Compile weekly and monthly facilities and security operational reports.

• Process payroll summaries for security and maintenance staff.

• Maintain inventory of building and office supplies.

• Assist with emergency response coordination, resident inquiries, and front desk operational support when required.

• Collect and deposit rent payments as assigned.

• Meet weekly with the Director to review priorities, assignments, and operational concerns.

Qualifications

• Associate’s Degree with at least three (3) years of facilities, security coordination, or operations experience;

• OR

• High School Diploma/GED with a minimum of five (5) years of relevant operational, scheduling, or supervisory experience.

• Experience managing staff schedules in a multi-site or 24-hour environment strongly preferred.

• Strong organizational, communication, and problem-solving skills.

• Ability to manage multiple priorities in a fast-paced operational setting.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook); experience with Yardi preferred.

Work Schedule & Availability Requirements

• Position requires availability during evenings, weekends, and holidays as operational needs dictate.

• Employee must be reachable and responsive for after-hours emergencies and security-related matters.

• This role supports a 24-hour operation and requires flexibility outside standard work hours.

Salary Range

$40,000 – $45,000 annually

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