System Administration Basic Services

BEAT LLC

San Antonio, TXFull-timePosted 7mo agoSeen in employer's feed 3 days ago

San Antonio, TXFull-timeNo compensation foundPosted 7mo agoSeen in employer's feed 3 days ago

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At a glance

Compensation

No compensation found

Location

San Antonio, TX

Schedule

Full-time

Work Authorization

Not specified

Olive lists jobs from US employers, including remote roles you can work from the United States.

Requirements

Credentials this posting asks for.

CompTIA A+CompTIA Network+Microsoft 365 Certified: FundamentalsMicrosoft Certified: Azure FundamentalsSecret clearanceBachelor's degree

Job overview

BEAT LLC is hiring a System Administration Basic Services. The Tier 2 Systems Administrator provides enterprise-level operations and sustainment support for the Defense Health Agency’s (DHA) Domain and Directory Services Branch (DDSB). This role delivers advanced troubleshooting, monitoring, and sustainment of both on-premises MECM and MED365 cloud/tenant environments, ensuring the availability, reliability, and security of enterprise systems. This role safeguards DHA’s mission-critical IT services and end-user operations.

Key focus areas include Troubleshoot and resolve incidents related to enterprise infrastructure, services, firmware, and applications across MECM, MED365, and related platforms, Support DHA’s eDiscovery operations, including data collection, preservation, processing, and purging activities for litigation, audits, and investigations, and Provide and maintain SITREPs, After Action Reports (AARs), and Unscheduled Downtime Reports (UDRs) for critical service outages and unplanned interruptions.

Successful candidates bring BS In Cybersecurity, DoD Military Training, and Microsoft 365 Fundamentals. Important skills include MECM, MED365, Advanced Troubleshooting, Monitoring, Sustainment, and eDiscovery Operations.

Skills & qualifications

RequiredNice to have

Skills

MECMMED365Advanced TroubleshootingMonitoringSustainmenteDiscovery OperationsData CollectionData PreservationData ProcessingData PurgingSITREPsAfter Action ReportsUnscheduled Downtime ReportsSCOMCollaborate With Tier 3 AdministratorsCollaborate With Engineering TeamsImplement Corrective ActionsPatch ComplianceEnterprise Operational ReadinessEnterprise Knowledge TransferContinual Service ImprovementTechnical InsightsProcedural DocumentationTroubleshooting and Resolution ReportsDiscovery Audit Support Documentation

Qualifications

Secret ClearanceBS in Cybersecurity or Related FieldDoD Military TrainingCompTIA A+CompTIA Network+Microsoft 365 Certified: FundamentalsMicrosoft Certified: Azure Fundamentals

Full job description

Full Time

San Antonio, TX, US

Job Title: System Administration – Basic (Support Services)

Location: San Antonio, TX

Clearance: Secret

Education: BS degree in Cybersecurity or a related field, or DoD Military Training or CompTIA A+ or CompTIA Network+

Certifications: Microsoft 365 Certified: Fundamentals or Microsoft Certified: Azure Fundamentals

Position Description:

The Tier 2 Systems Administrator provides enterprise-level operations and sustainment support for the Defense Health Agency’s (DHA) Domain and Directory Services Branch (DDSB). This role delivers advanced troubleshooting, monitoring, and sustainment of both on-premises MECM and MED365 cloud/tenant environments, ensuring the availability, reliability, and security of enterprise systems.

Troubleshoot and resolve incidents related to enterprise infrastructure, services, firmware, and applications across MECM, MED365, and related platforms.

Support DHA’s eDiscovery operations, including data collection, preservation, processing, and purging activities for litigation, audits, and investigations.

Provide and maintain SITREPs, After Action Reports (AARs), and Unscheduled Downtime Reports (UDRs) for critical service outages and unplanned interruptions.

Monitor system health, availability, and performance using enterprise monitoring tools (e.g., SCOM, MECM dashboards), escalating issues as necessary.

Collaborate with Tier 3 Administrators and Engineering teams to implement corrective actions, ensure patch compliance, and maintain enterprise operational readiness.

Participate in enterprise knowledge transfer and continual service improvement initiatives, contributing technical insights and procedural documentation.

Develops: Troubleshooting and resolution reports of UDRs, SITREPs, and AARs for outages; Discovery audit support documentation; Monitoring and system status reports Tier 2 Systems Administrators provide the front line of advanced technical support; bridging Tier 1 service desk operations with Tier 3 enterprise engineering teams. By maintaining system stability, documenting outages, and ensuring timely resolution of enterprise incidents, this role safeguards DHA’s mission-critical IT services and end-user operations.

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