Service Technician Apprentice

POSITION SUMMARY: Birkey's Farm Store, in collaboration with approved institutions, offers a comprehensive Service Technician Apprenticeship. This program combines academic coursework with hands-on experience, preparing apprentices for a rewarding career in agricultural and construction equipment service. Participants will receive an Associate Degree in Applied Science upon completion of the program.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

• Learn how to inspect, diagnose, troubleshoot, and locate mechanical deficiencies on Heavy Equipment as assigned.

• Learn proper use of diagnostic equipment. Participate in training sessions and complete assigned coursework related to equipment systems, diagnostics, and repair techniques.

• Repair and/or replace all components of diesel engines, hydraulic, air conditioning, electrical, and suspension systems, drive trains, steering, braking, material handling, and operator comfort systems.

• Learn to read, analyze, and interpret technical information from schematics, technical manuals, drawings and procedures, and governmental regulations.

• Establish a knowledge of products, technology and models by participating in educational opportunities, reading technical and regulation publications.

• Class attendance and participation is mandatory.

• Work as part of a team, offering and seeking assistance when needed.

• Keep shop vehicles clean and serviced.

• Help maintain cleanliness, neatness and safety of personal workspace, building and lot.

• Maintain a safe working environment and adhere to company safety program at all times.

• Perform other duties as assigned.

Customer Service Responsibilities:

• Ensure every customer is satisfied with the products, services and support of all staff.

• Resolve customer’s concerns efficiently and effectively.

• Promote a positive attitude at all times.

• Maintain a professional appearance and demeanor.

• Exhibit Birkey’s high level of customer service on a daily basis.

• Acknowledge appreciation of clients and customer.

Qualifications

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience :

Individual should be able to set work priorities and work independently in the absence of supervision and be able to understand and carryout oral and written directions. Individual must have the ability to maintain high degree of motivation in team members to retain the focus of providing the highest level of customer satisfaction.

Must be at least 17 years old at time of application and 18 years old by programs start date. Individual must hold a valid driver's license and maintain a driving record acceptable to Birkey’s insurance standard’s.

The individual must maintain a minimum of 3.0 GPA to remain in the program. Students will be required to report grades at each mid-term and at the end of each semester.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to get around the dealership and grounds for various tasks.

• The employee would normally lift or move 10 lbs, frequently lift or move up to 25 lbs and occasionally lifts or move up to 75 lbs.

• Ability to tolerate up and down movement with bending or stooping including reaching above and below shoulder height with arms and hands.

• Ability to be on one’s feet for extended periods of time.

• Ability to climb a ladder with the ability to carry an object while climbing.

• Ability to operate equipment or other power equipment as necessary.

• Ability to push/pull up to 100lbs of force.

• Must meet health assessment requirements.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently exposed to dust, odors, oil, fumes and noise.

• The employee is generally required to stand for long periods of time.

• The noise level in the work environment is usually moderate.

• While performing duties, the employee may be near moving mechanical parts and inside and outside weather conditions.

This organization reserves the right to revise the essential position functions as the need arises.