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Field Service Analyst

SHINE Systems & Technologies

Sumter, SCJobNo compensation foundTracked 1w agoSeen in employer's feed 2 days ago
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At a glance

Compensation
No compensation found
Location
Sumter, SC
Work Authorization
Not specified

Requirements

Credentials this posting asks for.

TS ClearanceSCI Eligible

Job overview

SHINE Systems & Technologies is hiring a Field Service Analyst. SHINE Systems seeks experienced operations and intelligence professionals to serve as a Field Service Analyst, providing hands‑on software support, user training, and troubleshooting while fostering global collaboration and delivering feedback on feature enhancements.

Key focus areas include Troubleshoot technical issues, Develop new use cases, and Work alongside analysts to solve unique and complex problems.

Important skills include Gotham and Troubleshooting Technical Issues. Preferred (not required): Gaia, Foundry, Training, and Python.

Skills & qualifications

RequiredNice to have

Skills

GothamGaiaFoundryTrainingTroubleshooting Technical IssuesPythonJavaHTMLExcellent Communication

Qualifications

TS ClearanceSCI EligibleStrong Understanding of DoD Intelligence or Law Enforcement MissionsReal World Experience Supporting Intelligence or OperationsExperience Training Other Intelligence or Operations SoftwareTravel Independently CONUS and OCONUS as Required

Full job description

Summary: SHINE Systems is seeking experienced operations and intelligence professionals skilled in using and training others on software (e.g. Gotham, Gaia, Foundry, etc.) to join our team. As a Field Service Analyst, you will be on the front lines strengthening user relationships. Your responsibilities will include troubleshooting technical issues, developing new use cases, and working alongside analysts to solve unique and complex problems. This role may involve collaborating closely with users worldwide and providing direct feedback regarding software feature enhancements. Additionally, you will play a vital role in promoting collaboration across a global enterprise, ensuring continued success for our customers.Job Requirements:

  • Hands-on experience with the software product, Gotham. You will be responsible for training and guiding users in its application and functionality.

  • Training experience (Classroom or Deskside)

  • Proficiency in troubleshooting technical issues

  • Strong understanding of DoD, Intelligence, or Law Enforcement missions

  • TS clearance is REQUIRED, SCI eligible

Desired Qualifications:

  • Real world experience supporting intelligence or operations

  • Familiarity with Gaia or Foundry

  • Experience training other intelligence or operations software

  • Excellent communication skills

  • Travel independently, both CONUS and OCONUS, as required

  • Technical knowledge, including working familiarity with languages such as Python, Java or HTML.

SHINE Systems is an Equal Employment/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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