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Office Coordinator - Urgent Care EMU and Saline

Trinity Health

Ypsilanti, MIFull-timeSeen 2mo agoSeen in employer's feed 5 days ago

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At a glance

Compensation
No compensation found
Location
Ypsilanti, MI
Schedule
Full-time
Work Authorization
Not specified

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Requirements

Credentials this posting asks for.

Medical Assistant CredentialCMANCMANRCMACMAC

Job overview

Trinity Health is hiring an Office Coordinator - Urgent Care EMU and Saline. Trinity Health IHA Medical Group seeks a compassionate Office Coordinator to oversee Urgent Care locations at EMU and Saline, supervising day‑to‑day operations, managing complex patient reception and medical records issues, improving processes, and supporting staff recruitment, training, and performance evaluation while ensuring efficient patient flow and quality improvement initiatives.

Key focus areas include Supervise day-to-day operations of assigned areas., Manage complex patient reception, medical records, and insurance issues., and Provide suggestions to continually improve processes and the customer experience..

Successful candidates bring High School Graduate Or Equivalent, Applicable College Coursework In Management, and Applicable College Coursework In Supervision. Important skills include Supervising Medical Reception Staff, Planning Operational Processes, Implementing Operational Processes, Managing Patient Reception Problems, Managing Medical Records Problems, and Managing Insurance Issues. Preferred (not required): Supervision.

Skills & qualifications

RequiredNice to have

Skills

Supervising Medical Reception StaffPlanning Operational ProcessesImplementing Operational ProcessesManaging Patient Reception ProblemsManaging Medical Records ProblemsManaging Insurance IssuesSupervising Day-to-Day OperationsProviding Feedback to StaffProblem Resolution to PatientsOptimizing WorkflowImproving ProcessesImproving Customer ExperienceCommunicationDeveloping Clinical ProtocolsMaintaining Staff SchedulesMaintaining PTOIHA's Electronic Timekeeping SystemApproving PTO RequestsOrganizing Training MaterialsKeeping Materials Up to DateInforming Department StaffOverseeing Office Supplies OrderingOverseeing Office Supplies MaintenanceHiring Department StaffTraining Department StaffConducting Employee Performance ReviewsOngoing CoachingDocumenting Employee InteractionsResolving Patient IssuesResolving Staff IssuesAssisting in Budget DevelopmentOversight of Office BudgetManaging Clerical AuditsMaintaining Awareness of Provider SchedulesFacilitating Scheduling EfficiencyMonitoring Daily SchedulesKnowledge of Office ServicesKnowledge of BillingKnowledge of Managed Care Department Basic ServicesOverseeing Daily Functions of Assigned StaffWorking IndependentlySupervising Office StaffManaging Functional Area Within Medical OfficeKnowledge of Patient Care ProceduresKnowledge of Organizational PoliciesMedical TerminologyMathematical CalculationsOperating Standard DesktopWindows-Based Computer SystemEMRSupervise Day-to-Day OperationsManage Patient Reception ProblemsManage Medical Records ProblemsManage Insurance IssuesImprove ProcessesImprove Customer ExperienceRecruitmentHiringOrientationTrainingCoaching StaffMaintain SchedulingMaintain Time and AttendanceEvaluate Staff PerformanceCoordinate CareLiaison Between Patients and ProvidersSupport Quality Improvement InitiativesSupport Disease Management ProgramsSupervision

Qualifications

MA BackgroundHigh School Diploma or EquivalentApplicable College Coursework in Management and SupervisionMedical Assistant CredentialCMARMANCMACCMANRCMACMAC3-5 Years Medical Office ExperienceReception Duties Experience

Benefits

Medical Insurance
Dental Insurance
Vision Insurance

Full job description

Employment Type:

Full time

Shift:

Rotating Shift

Description:

Looking for a candidate with an MA background/ experience - will be training MA staff

This position will be overseeing the Urgent Care locations at EMU and Saline

Join a Team That Makes a Difference!

Trinity Health IHA Medical Group is seeking a compassionate and motivated Office Coordinator to oversee specified areas of the office in collaboration with the Practice Manager in order to deliver exceptional patient care. In this role, you will ensure patients receive friendly, efficient service and maintain efficient flow of the overall office and working with other supervisors to achieve operational goals as defined by the practice leadership.

What You'll Do:

  • Supervise day-to-day operations of assigned areas.

  • Manages more complex patient reception/medical records problems or insurance issues.

  • Provides suggestions to continually improve processes and the customer experience.

  • Assists with recruitment, hiring, orientation, training and coaching of staff.

  • Maintains scheduling, time and attendance for staff.

  • Evaluates the performance of staff, recommends promotions and disciplinary action.

  • Coordinate care and serve as a liaison between patients and providers.

  • Support quality improvement initiatives and disease management programs.

General Requirements:

EDUCATION: High School Diploma or equivalent with applicable college coursework or seminars in management and supervision. Prefer associate or bachelor’s degree in relevant field (Management, Healthcare Administration, etc)

CREDENTIALS/LICENSURE: Office Coordinators who are training Medical Assistant staff must be credentialed as a Medical Assistant through one of the following certifying agencies:

  • American Association of Medical Assistants (CMA)

  • American Medical Technologists (RMA)

  • National Center for Competency Testing (NCMA)

  • National Healthcareer Association (CCMA)

  • National Association of Health Professionals (NRCMA)

  • American Medical Certification Association (CMAC)

MINIMUM EXPERIENCE: Minimum 3-5 years’ experience working in a Medical Office, with Reception or Cross-Trained Medical Assisting duties required Prior supervisory experience preferred.

Why Join Trinity Health IHA Medical Group?

  • Day-one benefits with no waiting period for eligible team members.

  • Competitive pay and comprehensive medical, dental, and vision coverage.

  • Opportunities for professional growth, development, and career advancement.

  • Collaborative, patient-centered culture focused on excellence in care.

  • Work with a mission-driven organization serving communities across Southeast Michigan.

At Trinity Health IHA Medical Group, our values of Commitment, Advocacy, Respect, Efficiency, and Service guide everything we do. If you're passionate about patient care and looking to grow your healthcare career, we'd love to hear from you.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran

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