Help Desk Tier III (Systems Administrator)
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At a glance
Requirements
Credentials this posting asks for.
Job overview
D&G Support Services, LLC is hiring a Help Desk Tier III (Systems Administrator). The Help Desk Analyst (Systems Administrator) supports USTRANSCOM’s Integrated Data Environment at Scott Air Force Base, troubleshooting hardware, software, and application issues, monitoring system health, and providing technical guidance to users. The role involves collaborating with developers and administrators, maintaining documentation, and participating in system maintenance while ensuring mission‑critical logistics systems remain available.
Key focus areas include Monitor IGC production applications and respond to user incidents, Diagnose and resolve hardware, software, application, and system issues, and Provide technical guidance and user support for application functionality.
Important skills include PowerShell, Bash, Python, TCP/IP, DHCP, and DNS. Preferred (not required): Enterprise Service Desk Operations, Ticket Management Systems, Windows Server Administration, and Virtualization Technologies.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Help Desk Analyst (Systems Administrator)
On Site | Scott AFB, Illinois | Shift Work | Ability to Obtain Secret Clearance
If you enjoy solving technical problems, supporting mission-critical logistics systems, and helping users keep essential applications running, we would love to talk.
Why This Role Exists
The work we do has real impact, and the people behind it matter just as much.
D&G is seeking a Help Desk Analyst (Systems Administrator) to support the United States Transportation Command (USTRANSCOM) Integrated Data Environment & Global Transportation Network Convergence (IGC) Program. IGC provides a centralized platform for accessing common data, business services, and material asset visibility, delivering integrated logistics information that supports Combatant Commands, Military Services, and other Federal agencies.
This role is ideal for someone who enjoys troubleshooting complex technical issues, supporting enterprise applications, and ensuring mission-critical systems remain available for users across the Department of Defense logistics enterprise.
What You Will Do
- Monitor, troubleshoot, and support IGC production applications while responding to user incidents submitted through support tickets, email, phone, and in-person requests. • Diagnose and resolve hardware, software, application, and system issues in a timely manner. • Provide technical guidance and user support for application functionality, troubleshooting, and issue resolution. • Test and evaluate new technologies to improve or enhance existing systems and processes. • Monitor system health, performance, and usage, producing reports and recommendations as needed. • Collaborate with software developers, system administrators, QA teams, and other cross-functional stakeholders to resolve technical issues. • Document, track, and maintain detailed records of incidents, resolutions, and system changes. • Maintain and update internal IT procedures, technical documentation, and knowledge base articles. • Participate in system maintenance activities and support continuous process improvements. • Support additional technical and program requirements as assigned by the Program Manager.
What We Are Looking For
Required
- Bachelor's degree in Information Technology, Cybersecurity, Data Science, Information Systems, Computer Science, or a related technical field.
OR
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Bachelor's degree in any field and one of the following certifications: • CompTIA Cloud+ • SSCP • CompTIA Security+ • GIAC Security Essentials (GSEC)
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Experience with PowerShell, Bash, or Python. • Experience supporting enterprise technologies such as TCP/IP, DHCP, DNS, VPNs, VMware, Hyper-V, or KVM. • Strong analytical, troubleshooting, and problem-solving skills. • Excellent written and verbal communication skills. • Ability to obtain and maintain a DoD Secret security clearance.
Preferred
- Experience supporting Federal Government IT systems. • Experience supporting Department of Defense enterprise environments. • Experience with enterprise service desk operations and ticket management systems. • Familiarity with Windows Server administration, virtualization technologies, and enterprise networking concepts.
Clearance and Eligibility
- Ability to obtain and maintain a DoD Secret security clearance. • This role is restricted to U.S. person(s) (U.S. citizens, permanent residents, and other protected individuals under 8 U.S.C. 1324b(a)(3)).
Location
- On site at Scott Air Force Base, Illinois. • Shift work is required to support operational requirements.
Who We Are
At D&G Solutions, people come first; our teammates, customers, and the communities we serve.
We are one of the fastest growing companies in the Washington, DC area and proud to be recognized nationally as a Best Place to Work. As an 8(a), Service-Disabled Veteran-Owned, and Women-Owned Small Business, we bring ownership, accountability, and care to everything we do.
Our teams are welcoming, collaborative, and deeply committed to mission success. We believe great work happens when people feel supported, respected, and trusted, and we work hard to create that environment every day.
We also believe in giving back and proudly support organizations such as Homes for Our Troops, SemperK9, and Wreaths Across America.
What We Offer
Competitive salary | Comprehensive benefits | 401(k) | Bonus opportunities | Education reimbursement | Generous paid time off
Final Note
If you want to work for a company that cares about its people, contribute to a mission that truly matters, and be part of a team where you are valued for who you are as well as what you do, we would love to hear from you.
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