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Call Center Scheduler

HealthcareSupport Staffing

Maitland, FLFull-time$11–12.5/hrPosted 11y agoStill listed 5 days ago

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At a glance

Compensation
$11–12.5/hr
Location
Maitland, FL
Schedule
Full-time
Work Authorization
Not specified

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Job overview

HealthcareSupport Staffing is hiring a Call Center Scheduler. The Call Center Scheduler will manage patient appointments for all practice physicians and locations, ensuring accurate entry of personal and billing information. This role involves triaging patient complaints, assisting front desk staff with referral scheduling, and processing "Triage Tech Sheets" per protocol. The scheduler will also notify appropriate locations of appointment changes and complete call logs in a timely manner.

Key focus areas include Schedule patient appointments for all practice physicians and locations, Triage patient complaints thoroughly when scheduling their appointment, and Assist front desk staff with referral scheduling.

Successful candidates bring 2+ Years Scheduling Experience. Important skills include Physician Specialties Knowledge, Scheduling Patient Appointments, Triage Patient Complaints, Referral Scheduling, Triage Tech Sheet Processing, and Patient Information Verification.

Skills & qualifications

RequiredNice to have

Skills

Physician Specialties KnowledgeScheduling Patient AppointmentsTriage Patient ComplaintsReferral SchedulingTriage Tech Sheet ProcessingPatient Information VerificationCall Log CompletionQuick LearnerBubbly PersonalityBilingual Spanish

Qualifications

2 Years Heavy Scheduling Experience in Multi-Physician OfficeAbility to Float to Front OfficeAbility to Start Within a Couple of Days

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k) Match
Paid Time Off

Full job description

  • Knowledgeable of all physician’s specialties, schedules and insurances

  • Schedule patient appointments for all practice physicians and locations

  • Triage patient complaints thoroughly when scheduling their appointment

  • Assists front desk staff with referral scheduling

  • Complete “Triage Tech Sheet” and process per protocol

  • Enter or verify all personal and billing information when scheduling appointments for New or Established patients

  • Notify appropriate location of cancel, reschedule, or WI appointments including completing Call Logs in a timely manner

  • Two years of experience handling heavy scheduling for a Multi-Physician office (please highlight in the resume).

  • Quick learner and bubbly

  • Bilingual Spanish

  • Ability to float to front office as needed

  • Ability to start within a couple of days (Diane won’t take someone who needs to give ample notice) Hours for this Position:

  • Monday-Friday 8am-5pm

Advantages of this Opportunity:

  • Competitive salary $11.00-$12.50 per hr. pending experience

  • Excellent Medical benefits Offered, Medical, Dental, Vision, 401k, and PTO

  • Growth potential

  • Fun and positive work environment

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