Technical / Facilities Manager

What you'll bring to the team

Technical & Facilities Manager

Operating Group: Gateway North America

Reports To: General Manager

Qualifications & Experience

About the Role

At Merlin Entertainments, we create memories that last a lifetime. As our Technical & Facilities Manager, you are the backbone of the magic. You will lead a talented team of technicians ensuring that our rides, interactive exhibits, kinetic displays, and physical plant operations run seamlessly, safely, and at peak performance.

If you are a hands-on technical leader who thrives on solving complex mechanical, electrical, and automation puzzles while fostering a culture of team excellence, this is your opportunity to bring world-class entertainment to life every single day.

Why You’ll Love Working Here

• Dynamic Work Environment: No two days are the same—work directly with cutting-edge animatronics, rides, hydraulics, and immersive attraction technology.

• Leadership & Impact: Mentor and grow a high-performing technical team while directly shaping the guest experience.

• Culture of Innovation: Be part of a global entertainment leader that values continuous improvement, creativity, and career growth.

Key Responsibilities

• Technical Leadership & Operational Excellence: Lead, mentor, and schedule a team of skilled maintenance technicians to ensure complete operational coverage, minimal ride downtime, and peak attraction performance.

• Facilities & Systems Management: Oversee the preventative maintenance, troubleshooting, and emergency repair of all physical plant assets, including HVAC, electrical distribution, plumbing, pneumatic/hydraulic systems, and specialized attraction machinery.

• Safety & Regulatory Compliance: Manage and execute statutory equipment inspections, ensure compliance with localized safety codes, and maintain rigorous documentation for all repairs, inspections, and vendor sign-offs.

• Budgetary & Resource Management: Prepare, monitor, and optimize annual operating budgets and action plans, prioritizing tasks effectively in a fast-paced environment.

• Cross-Functional Collaboration: Partner with site leadership, external contractors, and local authorities to manage exhibit setups/takedowns, facility upgrades, and capital projects.

What We’re Looking For

• Experience: Minimum 3+ years of technical or facilities management experience in a themed attraction, entertainment venue, resort, or high-volume automated facility.

• Technical Mastery: Strong working knowledge across animation, industrial automation, low/high-voltage electrical systems, hydraulics, pneumatics, and basic networking.

• Educational Background: High School Diploma or GED required; Associate Degree/Technical Certification in Electrical or Mechanical Engineering preferred.

• Leadership Style: An approachable, energized leader who leads by example, communicates clearly, and thrives under pressure.

• Certifications: Ability to obtain and maintain relevant state, local, or industry trade licenses as required.

Working Conditions & Physical Demands

• Schedule Flexibility: Willingness to work flexible hours, including mornings, evenings, weekends, and holidays, to support operating hours.

• Physical Capability: Ability to stand, walk, climb, balance, and maneuver through all areas of the attraction; comfortable working at heights (20+ feet) and lifting up to 70 lbs when necessary.

• Environment: Comfortable working in active indoor/outdoor environments with varying noise levels, temperatures, and light levels.

Merlin Core Behaviors

• We Care: Uncompromising about safety, security, and welfare for our team and guests.

• Own Your Craft: Constantly sharpening skills and learning from industry innovations.

• Drive and Discover: Focusing on high-impact results and seizing opportunities to improve.

• Go Together: Building strong, trust-based partnerships across all site departments.

• Enjoy the Ride: Bringing energy, optimism, and warmth to the workplace every day.

Benefits

🎉 Benefits of Joining Merlin Entertainments ! 🎉

🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.

🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!

🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡

🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!

💼 401(k) Program: Save for the future with company matching contributions.

📚 Tuition Reimbursement Programs: Get support for further education and career growth.

🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨

Pay Range

USD $72,000.00/Yr.

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At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

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Location (Country-State-City) US-PA-Plymouth Meeting

Job ID 2026-13417

Employment Type Full-Time

Offer/Contract Type At Will (US Only)

Location Name LEGOLAND Discovery Center Philadelphia