Strategic Implementation Manager

Why Blee: Blee is an AI-first marketing content compliance platform. PayPal, NerdWallet, and Brex already trust us. We're YC-backed, founded by an ex-Adobe marketing ops leader and former lawyer, and we're defining a category that didn't exist two years ago—across Fintech, Financial Services, CPG, Travel, and Life Sciences..

With offices in San Francisco and New York, we value in-person work but offer remote-opportunities for the right people. No matter where you join us, you can expect quarterly off-sites and opportunities to join other offices when you feel it’s important. You’ll be joining a team that values clarity, ownership, and shared responsibility—and is focused on building something that genuinely improves how teams work.

The Role This is a Strategic Implementation Manager role for someone who thrives at the intersection of technical complexity and customer relationships. You will own end-to-end enterprise engagements from signed contract to platform go-live, working with legal and marketing teams at some of the world's largest organizations.

What You'll Do

• Own end-to-end enterprise implementations – From signed contract to platform go-live for legal and marketing teams

• Conduct stakeholder mapping – Identify executive sponsors, power users, blockers, and champions within each customer org

• Build and manage implementation project plans – Milestones, owners, and weekly status cadence

• Scope and sequence deployment – Determine rollout order across departments, geographies, and use cases

• Coordinate technical integration – SSO, data flow configuration, API setup, and security review with customer IT teams

• Navigate organizational dynamics – Manage competing priorities between stakeholders to unblock implementation milestones and maintain project momentum

• Create implementation-specific documentation – Configuration docs, initial training materials, and runbooks to support rollout

• Facilitate warm handoff to CSM – Full context transfer package as implementation completes

• Maintain the implementation playbook – Document repeatable patterns, common blockers, and solutions

• Collaborate cross-functionally – Partner with Customer Success Manager and Account Executive to deliver successful enterprise outcomes

Who You Are

• A natural project manager – you bring structure to ambiguity and keep complex workstreams on track

• Executive-ready; you're comfortable presenting to VPs, GCs, and C-level stakeholders

• Technically fluent – you can discuss SSO, APIs, data flows, and security with customer IT teams

• Detail-oriented and organized; stakeholder maps, Gantt charts, and RACI matrices are second nature

• Empathetic and customer-first; you build trust with every interaction

• Excited to define and own a critical function at a high-growth company

Who You'll Work With You will work directly with Blee's customer success and product leadership, partnering daily with enterprise customers' legal, marketing, and IT teams.

Requirements

• 3–5 years in management consulting, enterprise SaaS implementation, or customer-facing project management

• Experience managing complex multi-stakeholder projects with 4–6 month timelines

• Strong organizational skills: stakeholder mapping, project plans, RACI matrices, status reporting

• Technical fluency: comfortable discussing SSO, APIs, data flows, and security

• Based in NYC or the Bay Area and willing to come into the office 3 days a week

• Willingness to travel to see customers in person (approximately 10-20%)

How We Work: We have offices in New York and San Francisco and value in-person collaboration, but we're open to remote for the right person. Wherever you're based, expect bi-annual off-sites and the chance to spend time in our other offices when it matters.

What You’ll Get:

• Competitive salary and equity package

• Bi-annual get-togethers

• Fully paid medical, dental, and vision insurance

• Free access to OneMedical (US Only)

• Company-paid life insurance (US Only)

• Company-sponsored 401k + matching (US Only)

• Flexible time off (with mandatory 15 days off)

• Financial support for work-adjacent learning opportunities

Blee is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

For roles based in the US, applicants must have authorization to work for any employer. We are unable to sponsor or take over sponsorship of an employment Visa at this time

Beware of Imposter Recruiters and Job Scams

• All official communication from our talent team will come from an @blee.com email address.

• We will never ask candidates to provide sensitive personal information (such as bank details, social security numbers, or payment) at any stage of the recruitment process.

• We will never request payment for equipment, training, or application processing.

• Our open positions are always listed on our official careers page: https://jobs.ashbyhq.com/Blee

If you are contacted by someone claiming to represent Blee but you’re unsure of their legitimacy, please reach out to us directly at [email protected] before sharing any personal information.