Organ Operations Coordinator

Sharing Hope SC

North Charleston, SCFull-timePosted 7mo agoSeen in employer's feed 4 days ago

North Charleston, SCFull-timeNo compensation foundPosted 7mo agoSeen in employer's feed 4 days ago

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At a glance

Compensation

No compensation found

Location

North Charleston, SC

Schedule

Full-time

Work Authorization

Not specified

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Requirements

Credentials this posting asks for.

Associate's degree

Job overview

Sharing Hope SC is hiring an Organ Operations Coordinator. The Organ Operations Coordinator assesses donor referrals, imports and transports organs, and manages organ allocation. This role involves potential donor EMR review and documentation, communication with donation specialists, and ensuring compliance with OPTN and SHSC policies. The coordinator also assists with quality department communications and provides exemplary customer service.

Key focus areas include Answer and dispatch calls from existing and target markets to appropriate donation specialists., Assess and input donor eligibility into the Electronic Medical Record (EMR)., and Input referral information into the SHSC EMR, including medical history and lab results..

Successful candidates bring Associates Degree, Equivalent Combination Of Education And Experience, and Phone Triage Experience. Important skills include Critical Thinking Skills, Data Entry Skills, Perform Well In Stressful Situations, and Medical Terminology. Preferred (not required): EMR Review, Organ Allocation, UNET Allocation System, and Communication.

Skills & qualifications

RequiredNice to have

Skills

Critical Thinking SkillsData Entry SkillsPerform Well in Stressful SituationsEMR ReviewOrgan AllocationUNET Allocation SystemCommunicationCustomer ServiceMedical Terminology

Qualifications

Associates DegreeEquivalent Combination of Education and ExperienceOne Year Call Center ExperienceHealthcare ExperienceBereavement ExperiencePhone Triage Experience

Full job description

Position Type Full Time

Job Shift Any

Description

Summary

The Organ Operations Coordinator assesses all donor referrals, is responsible for importing organs, transportation of organ, organ allocation, potential donor EMR review and documentation in the donor EMR.

Essential Duties & Responsibilities

Responsibilities or the Referral Operations Coordinator.
Answers and dispatches calls from all existing and target markets to appropriate organ/tissue/eye donation specialists.
Assesses and inputs donor eligibility into the Electronic Medical Record (EMR).
In put referral information in to the SHSC EMR including past medical history, current and past labs, hospital goals of care, diagnostic test, and hemodynamics.
Communicates eligible organ referrals and registry status to Organ Administrator On Call (OAOC).
With the guidance of the OAOC and Medical Director, help determine donor suitability.
Allocates organs (renal and extra-renal) per OPTN and SHSC policy utilizing the UNET allocation system.
Will assist quality department with communication to UNOS regarding policy discrepancies.
Monitor organs during mechanical perfusion and document the information in the EMR.
Facilitates organ and team transport.
Confirms and documents the arrival of organs to the accepting center.
Resolves communication issues and/or notifies appropriate staff.
Promotes effective communication between shifts.
Provides exemplary customer service.
Works rotating day/night shifts as determined by operational necessity,
Other duties as assigned.

Qualifications

Associates degree; • One (1) year of experience in a call center preferred; • Healthcare, bereavement, or phone triage experience preferred; • Strong knowledge of medical terminology preferred; • Critical thinking skills; • Data entry skills; • Ability to perform well in stressful situations; or, • An equivalent combination of education and experience.

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