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Desktop Support Technician- Bilingual in English and Korean

OSI Digital

Fountain Valley, CAFull-timePosted 7mo agoSeen in employer's feed 3 days ago

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At a glance

Compensation
No compensation found
Location
Fountain Valley, CA
Schedule
Full-time
Work Authorization
Not specified

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Job overview

OSI Digital is hiring a Desktop Support Technician- Bilingual in English and Korean. The Desktop Support Technician provides technical assistance to end-users, troubleshooting and resolving issues related to hardware, software, and networking. This role involves configuring and installing software, imaging computers, and performing minor repairs to equipment. The technician will also manage ticketing systems and provide support for M365, Windows, and Active Directory.

Key focus areas include Troubleshoot, configure, and install software for desktop support, Review onboarding requests, tickets, and document issues, and Provide troubleshooting and support to end users on various incidents and problems.

Successful candidates bring 2-5 Years Of Experience In Software, Hardware And Network. Important skills include English, Korean, Desktop Support, Troubleshooting, Configuration, and Software Installation.

Skills & qualifications

RequiredNice to have

Skills

EnglishKoreanDesktop SupportTroubleshootingConfigurationSoftware InstallationTicketing SystemM365WindowsActive DirectoryTechnical AssistancePassword ResetAccount InformationCase Number InformationAdobe ReaderBrowser IssuesTechnical Computer IssuesInternet ConnectivityEquipment SetupComputer ImagingComputer RepairPeripheral Equipment RepairNetworking SkillsIDF/MDFSwitchesRoutersAccess PointMicrosoft Office 2010Office 365Customer Service SkillsDetail OrientedDeadline DrivenCommunication SkillsClient Interfacing SkillsEnthusiasticTake Initiative

Qualifications

2-5 Years of Experience in Software, Hardware and Network

Full job description

Field Desktop Support Tech- Bilingual in English and Korean

Role: Full Time

Shift Time: 12 noon- 8 PM PT

Location: Orange County, CA Onsite/In-person

Responsibilities:

  • Desktop support experience- troubleshooting, configuration, software installation

  • Experience with ticketing system

  • Review onboarding requests, review tickets and document issues

  • Adept at M365, Windows, Active Directory, ticketing systems

  • Provide troubleshooting and support to end users on a variety of issues- incidents and problems

  • Provide technical assistance to the customer (Examples)

  • Password reset

  • Account information

  • Case number information

  • Adobe Reader issues

  • Brower issues

  • Technical computer issues

  • Internet connectivity

  • Set up equipment for employee use

  • Image computers using a variety of methods

  • Install and perform minor repairs to computers and peripheral equipment within the office premises

  • Strong networking skills- IDF/MDF, switches, routers, access point

Experience:

  • 2-5 years of experience in software, hardware and network

  • Provide technical assistance for user questions/issues on Windows 7, 8 and 10 along Microsoft Office 2010 through Office 365, M365

  • Experience with of Windows, M365, PC and Printer configuration

  • Strong customer service skills, detail oriented, and deadline driven

  • Strong communication skills and client interfacing skills

  • Enthusiastic and willing to take initiative

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