Insurance Technician 1/2

The mission of the Department of Insurance is to enforce the insurance laws and regulations of the state impartially, honestly and expeditiously. The Louisiana Department of Insurance is seeking an Insurance Technician 1/2 to join the Office of Management & Finance/Administrative Services Division. In this position, you will assist with public records requests, maintain insurance company records and filings, provide information to the public and insurance industry, and support the agency’s administrative operations. If you are organized, detail-oriented, and enjoy working with records and people, we encourage you to apply! The ideal candidate possesses the following competencies:

Core Competencies:

• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers.
• Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
• Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.

Preferred Competencies:

• Acting with Ethics and Integrity: The ability to make choices that reflect ethical standards, integrity and honesty, regardless of circumstances or personal benefit.
• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.
• Managing Stakeholders: The ability to identify key stakeholders, manage relationships, and align interests to move work forward.

Two years of experience in administrative services.

EXPERIENCE SUBSTITUTION: Every 15 semester hours earned from an accredited college or university will substitute for six months of the required experience.

The official job specifications for this role, as defined by the State Civil Service, can be found here. Job Duties: As an Insurance Technician 1/2 in the Office of Management & Finance/Administrative Services Division, you will/may:

• Assist with processing public records requests by coordinating requests with appropriate divisions and providing responsive documents to requesters.
• Respond to requests for copies of documents, annual statements, insurance company information, and other records maintained by the Department.
• Provide general information and assistance to the public and insurance company representatives by phone, correspondence, and in person.
• Research insurance company information using agency databases, annual statements, and other available records.
• Maintain insurance company files and records, including correspondence, financial statements, tax statements, supplemental filings, and other documents.
• File, organize, review, and update records to ensure information is accurate, complete, and easily accessible.
• Enter, upload, and verify insurance company information, documents, and financial data in agency databases and electronic systems.
• Review data entries and records for accuracy and correct or report discrepancies as needed.
• Receive, sort, prepare, and distribute incoming and outgoing mail.
• Assist with maintaining postage equipment and postage funding and prepare related daily and monthly reports.
• Work with agency staff, insurance company representatives, and members of the public to provide information and assist with requests.
• Assist with special projects and perform other related duties as assigned.

Position-Specific Details: Division/Location: Office of Management & Finance/Administrative Services Division Appointment Type: Probational or Promotional Career Progression: This position may be filled as an Insurance Technician 1 or 2, depending on the qualifications of the selected candidate. Compensation: The salary will be determined based on qualifications and experience within the established pay range.

How To Apply: NO CIVIL SERVICE exam is required to be considered for this vacancy. To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page. *Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete. Contact Information: For further information about this vacancy, contact: Dr. Phillip Donagriche Human Resources DivisionLouisiana Department of Insurance P.O. Box 94214 Baton Rouge, LA 70804 [email protected] Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.