Care Facilitator - MA - Remote
Remote · USFull-time$17–20/hrSeen todaySeen in employer's feed today
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Job overview
The Care Facilitator supports day-to-day administrative tasks and customer service for partner facilities and patients. The role coordinates provider schedules, appointment outreach, patient communications, and scheduling records to help ensure care follows ACP Care Paths. It also handles inbound calls and faxes, supports patient portal access, and works with patients, caregivers, providers, and leadership to address concerns and improve administrative workflows.
Skills & qualifications
Skills
Qualifications
Full job description
Our Company
Abode Care Partners
Overview
As a member of our Abode Care Partners team, the Care Facilitator will be responsible for supporting day-to-day administrative tasks and ensuring high quality customer service for our partner facilities and patients. This pivotal role is responsible for building providers schedules, ensuring patients are seen timely, according to ACP Care Paths, and conducting outreach for pending appointments.
Responsibilities
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Partners with providers to ensure daily appointments meet Care Path requirements, and RVU production goals. A key contributor to ACP meeting provider optimization efforts
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Timely communication and confirmation about upcoming appointments with patient/caregiver/facility. Responsible for schedule adjustments, or cancellations upon request from providers or patient/caregiver/facility
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Coordinate translation services as needed to ensure we’re able to clearly communicate with patients
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Ensure all active patients have a future scheduled appointment, in alignment with ACP’s care model
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Utilize and analysis scheduling reports/dashboard to identify scheduling gaps, new admission, or discharges
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Proactively outreach to Regional Administrator to discuss provider assignments, and panel size
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Any updates to accounts will be maintained by AC
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Initiate contact to newly registered patients to welcome them to ACP, and schedule their initial appointment
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Provide education about services, including Continue Care RX enrollment, hours of operation, after hours, and explain proactive outreach to ensure care path compliance and reduce possible hospital admissions
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Triages inbound calls to Scheduling queue, as well as overflow from Nursing. Calls are addressed directly, warm transferred to appropriate contact, or a message is taken and documented into EHR
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Conducts tasks of the position in a collaborative, friendly and empathetic way when handling patients, providers, and co-workers
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Maintains demographics in digital client records, including key contacts such as the POA or legal guardian
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Monitor and distribute inbound faxes to distribute to the appropriate team. Faxes will be attached and assigned to Care Facilitator for triage in EHR
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Strive to make it right! De-escalate situations involving dissatisfied customers, offering patient assistance and support
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Empowered to listen to patient/caregiver/facility complaints, document and work together with Regional Administrator to resolve any issues
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Generates access to patient portal
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Collaborates with leadership to implement strategic administrative improvements
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Helps with organizing and facilitating workflow to ensure a productive workplace
Qualifications
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High school diploma/ GED required; Associate degree or some college preferred
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Prefer two or more years of geriatric clinical experience
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Medical Assistant certification preferred, but not required
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Demonstrates effective and professional interpersonal, verbal, and written communication skills
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Strong assessment skills
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Able to work independently and as part of a team
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Organized and able to function under minimal supervision
About our Line of Business
Abode Care Partners, an affiliate of BrightSpring Health Services, is a leading provider of integrated medical services, caring for individuals from post-hospitalization to home in various settings ranging from skilled nursing facilities, assisted living, independent living, group homes, and private homes. We bring quality medical care to older adults, people with complex conditions, people with special needs, and individuals with intellectual and/or developmental disabilities while increasing quality of life and safeguarding the dignity of those we serve. For more information, please visitwww.abodecarepartners.com. Follow us onFacebook (https://www.facebook.com/AbodeCarePartners) ,LinkedIn (https://www.linkedin.com/company/abode-care-partners) , andX (https://x.com/abodecp) .
Salary Range
USD $17.00 - $20.00 / Hour
BrightSpring Health Services, and our family of brands, provides equal employment opportunity
Job LocationsUS-KY-LOUISVILLE | US-MO-SAINT LOUIS | US-VA-RICHMOND | US-IN-INDIANAPOLIS
ID 2026-199503
Line of Business Abode Care Partners
Position Type Full-Time
Pay Min USD $17.00/Hr.
Pay Max USD $20.00/Hr.
How this job compares
Set against the 1,128 open Healthcare Administration jobs on Olive Jobs, counted November 6, 2026.
- Pay
- This posting$17–20/hr
- US median$20–28/hr412 hourly ranges
This range's midpoint, $18.50/hr, is 21% below the US median midpoint ($23/hr) — in the lowest quarter of Healthcare Administration hourly ranges across the US.
- Openings
- Olive Jobs lists 16 open Healthcare Administration jobs in Kentucky and 1,128 across the US. 6% of them nationwide are listed as remote or flexible.
- Hiring the most across the US
- AdventHealth48 open
- Veterans Health Administration37 open
- UnitedHealth Group35 open
- Experience
- Healthcare Administration postings that state a minimum ask for 2 years of experience at the median; the middle half ask for 1 to 5 years (772 postings).
- Education
- This posting asks for a high school diploma; 600 of the 1,128 open Healthcare Administration jobs (53%) ask for a high school diploma or higher.
Counted across the open, public US postings on Olive Jobs on November 6, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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