Field Compliance Auditor

Job description: Company Overview LifeMed Ambulance is a dedicated provider of Non-Emergency Medical Transportation services in the area, committed to ensuring safe, reliable, and compassionate transportation for elderly and disabled clients. Our professional team strives to deliver a trusted experience that supports our clients' health and well-being. Position Summary The Field Compliance Auditor is responsible for conducting scheduled and unannounced field inspections to ensure employees are following company policies, standard operating procedures (SOPs), safety requirements, and operational standards. This role serves as the "eyes and ears" of operations by identifying compliance gaps, coaching employees in the field, documenting findings, and reporting trends to leadership. The ideal candidate is detail-oriented, objective, comfortable working independently, and capable of providing immediate feedback while maintaining professional relationships with field personnel. Key Responsibilities Field Compliance Audits 1. Conduct scheduled and random field inspections of employees and operations. 2. Verify compliance with company policies, SOPs, customer requirements, and regulatory standards. 3. Observe employee performance without disrupting operations. 4. Ensure uniforms, identification badges, PPE, and required equipment are being used correctly. 5. Verify vehicles, equipment, and work areas meet company standards. 6. Audit employee adherence to attendance, appearance, and professionalism standards. Documentation & Reporting 1. Complete detailed inspection reports with photos and supporting documentation. 2. Record compliance scores using established audit forms. 3. Identify trends, recurring deficiencies, and high-performing employees. 4. Submit daily and weekly reports to Operations Leadership. 5. Maintain accurate audit records for internal and regulatory purposes. Coaching & Corrective Actions 1. Provide immediate coaching when minor compliance issues are identified. 2. Escalate significant violations to management. 3. Recommend retraining or corrective action when appropriate. 4. Recognize employees demonstrating exceptional compliance. 5. Follow up on previously identified deficiencies to ensure corrective actions have been implemented. Operational Support 1. Verify vehicle inspections are completed accurately. 2. Ensure required paperwork and documentation are completed and submitted. 3. Audit company equipment and assets in the field. 4. Assist Operations leadership with special investigations and compliance reviews. 5. Monitor adherence to customer service standards and operational expectations. Daily Responsibilities 1. Perform 6-10 field audits per day. 2. Conduct ride-alongs and field observations. 3. Audit vehicle inspections and required documentation. 4. Review employee adherence to company policies and SOPs. 5. Photograph deficiencies and document findings. 6. Complete audit scorecards. 7. Submit an end-of-day compliance summary. 8. Follow up on previously identified compliance issues. Qualifications Required 1. High school diploma or equivalent. 2. 3+ years of operations, fleet, EMS, transportation, logistics, or field supervision experience. 3. Strong understanding of company policies and SOPs. 4. Excellent written documentation skills. 5. Proficiency with Microsoft Office. 6. Valid driver's license with an acceptable driving record. Preferred 1. Experience conducting operational audits. 2. Experience in quality assurance or compliance. 3. Knowledge of regulatory and safety requirements applicable to the industry. 4. Lean, Six Sigma, or Quality Management experience. Core Competencies 1. Attention to Detail 2. Integrity 3. Professionalism 4. Observation Skills 5. Investigative Thinking 6. Communication 7. Time Management 8. Conflict Resolution 9. Co ching and Development Success in This Role A successful Field Compliance Auditor consistently identifies operational risks before they become larger problems, ensures employees follow company policies and operational standards, and provides leadership with actionable information to improve safety, accountability, and overall operational performance. Their work supports a culture of compliance, continuous improvement, and operational excellence. Benefits: 1. 401(k) 2. Dental insurance 3. Health insurance 4. Life insurance 5. Vision insurance Work Location: In person