Account Manager

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: This job involves managing operational relationships with PayPal's global merchants, supporting account managers in strategic initiatives, and driving customer satisfaction and loyalty. A manager would focus on business or process improvements within the function and contributes to revenue retention and growth. Job Description: Essential Responsibilities: Manage day-to-day operational merchant relationships, addressing questions and involving support as needed. Support Account Manager with operational and administrative tasks to ensure account success. Coordinate with Onboarding Manager, Solutions Architect, and Engineering team for smooth customer onboarding and integration. Drive net new business prospecting and support Account Manager's prospecting efforts. Monitor account health, adoption, and customer satisfaction through feedback and usage tracking. Minimum Qualifications: 5+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience. Additional Responsibilities & Preferred Qualifications: Preferred Qualifications: Responsibilities: Develop and execute account strategies aligned with PayPal's vision to deliver sustainable, long-term value for merchants and PayPal. Is accountable for Merchant account and owns senior strategic relationships, positing themselves as a trusted advisor. Drive Sales cycle for new logos, pursue new business through strategic prospecting including hosting events and leveraging referrals Negotiate and manage complex commercial terms, contracts, and agreements to achieve mutually beneficial outcomes. Drive revenue retention, upsell, and cross-sell opportunities, consistently achieving sales quotas and exceeding KPIs. Build and maintain strategic relationships with Merc