Senior System Specialist, WMS

DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: USA - Lancaster, Lyndon B Johnson Fwy

Division: Solutions

Job Posting Title: Senior System Specialist, WMS

Time Type: Full Time

POSITION SUMMARY

The WMS Sr. System Specialist will serve as the senior on-site systems expert responsible for supporting warehouse management systems (WMS) and associated technologies. This role combines operational systems support and troubleshooting (WMS and others), subject matter expertise to ensure optimal system performance, user adoption, and systems and hardware focused continuous improvement. The position acts as the Level 1 support resource for the WMS user base, while partnering with IT, Operations, and customers to troubleshoot technical and hardware issues, implement enhancements, and support system integrations. This role may require regional support of satellite locations and 30-50% travel.

ESSENTIAL DUTIES AND RESPONSIBILITIES

System Support & Operations

• Serve as the primary Level 1 support resource for WMS users

• WMS user management (role assignment, maintenance, expiration)

• Operations task support (receiving, order fulfillment, inventory discrepancies)

• Performance (troubleshoot system slowness, unexpected error messages)

• On behalf of operations, capture, track, and resolve system defects; escalate complex issues as needed

• Create and manage support tickets and track resolution

• Support EDI/API connectivity and setup

• Work with customer service team on escalated ASN/program interface issues

• Maintain communication with corporate IT and operations stakeholders

User Support, Training & Documentation

• Develop and maintain SOPs and work instructions

• Provide end-user support and identify training gaps

• Work with Learning and Development team on curriculum

• Ensure curriculum is current to platform version, covers existing and new functionality

• Train associates on WMS, RF devices, and tools as necessary

• Communicate system updates and resolutions to operations and management

Hardware & Technical Support

• Hardware support

• RF scanners, Laptops, WMS Printers

• Work with vendors on maintenance, warranty exchange, decommissioning

• Troubleshoot network and integration issues

• Partner connectivity (contract manufacturers, end customers)

• Internal corporate / business systems

Continuous Improvement & Change Management

• Project Team Support

• Expected to provide subject matter feedback and manage direct reports as required to meet periodic project deliverables

• Support UAT (user acceptance testing) and new site implementation rollout cycles

• Drive WMS change request (CR) process

• Draft and amend CR for site/enterprise review, attend weekly discussions

• Participate in coordinated global platform testing as necessary

• Liaison with site management on viability of cost and LOE for change request

• Serve as intake for system improvement ideas

• Field input from operations and engineering on throughput limiting task

• Analyze data for improvement opportunities to systemic bottlenecks

• Collaboration & Communication

• Partner with operations, IT, and customers

• Escalate complex issues appropriately

• Maintain professional communication

Reporting & Analysis

• Track trends and recommend solutions - Support operational analytics

• Ability to quickly aggregate feedback from customers/internal partners and team members into actionable executive summaries

REQUIRED SKILLS & COMPETENCIES

Education & Experience

• 2+ years in warehouse or distribution environment - 2+ years of IT or help desk experience

• WMS experience, preferably Blue Yonder, nGXD or SAP

• Inventory management experience required

• Previous lead or supervisory experience preferred

Skills & Abilities

• Strong troubleshooting and problem-solving skills - Microsoft Office proficiency

• Familiarity with AI Assistants such as MS Co-Pilot, Claude, or ChatGPT

• RF system and warehouse technology knowledge

• Training and coaching ability - Strong communication skills

For this position, the expected base pay range is $80,000.00 – $90,000.00 annually. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [email protected]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

Visit dsv.com and follow us on LinkedIn, Instagram and Facebook

#StartHereGoAnywhere #LifeAtDSV