Solution Architect - Sales Performance Management (SPM)

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Applications will be accepted until 11/26/2026. The Solution Architect is a trusted solution authority who designs and leads the end-to-end solution for complex Sales Performance Management (SPM) engagements. Working across the SPM portfolio, including Sales Programs, Spiff, Salesforce Maps, Sales Planning, and Enterprise Territory Management (Sales Territories), you translate a customer's sales performance strategy into a well-architected solution that is accurate, scalable, and built for the long term. You are both a big-picture thinker and an in-depth problem solver. You see how compensation, planning, territory, mapping, and enablement fit together into a coherent operating model, and you take pride in solutions that scale seamlessly with a customer's growth. This is a hands-on, billable role: you lead discovery and design, own the functional architecture, guide the build, and set the solution standard for the engagements you lead. This role reports into the Specialized Services organization within Professional Services and works closely with Senior Solution Architects, Technical Architects, Solution Consultants, Technical Consultants, Engagement Managers, and Salesforce product teams to deliver projects on time and within scope. Key Responsibilities Partner with customer stakeholders to understand business objectives, and define the SPM solution vision, roadmap, deliverables, and expectations. Lead discovery and solution design workshops, and architect and document the end-to-end functional solution across the SPM suite, identifying gaps between current and desired end states. Translate sales performance strategy and requirements into a well-architected solution that best leverages the Salesforce platform. Own the functional design and configuration leadership across the SPM suite, including Salesforce Maps, Sales Planning, Spiff, Sales Programs, and Enterprise Territory Management, spanning commission plans and statements, capacity, quota, and territory planning, territory models, mapping, and enablement. Apply Agentforce and AI-powered SPM capabilities, such as AI-assisted incentive plan design and performance insights, to accelerate delivery and help customers get more value from their SPM investment. Define the solution blueprint, best practices, and design standards, and provide oversight and governance of solution scope and quality. Partner with Technical Architects to align the functional design with integrations, data, and custom development. Serve as a solution escalation point for consultants, mentor others on the team, and champion best practices, reusable assets, and shared standards. Advise customers on their SPM operating model, adoption, and best practices. Contribute to proposals, staffing plans, and statements of work (SOWs), and support pre-sales activities such as discovery, solution demonstrations, deep dives, and proof-of-concept (POC) development with prospects