UX Researcher

Immediate need for a talented UX Researcher. This is a 06+ Months Contract opportunity with long-term potential and is located in NYC (and surrounding areas), Charlotte, San Antonio, DC, Irvine (Onsite). Please review the job description below and contact me ASAP if you are interested. Job ID:26-18919 Pay Range: $80 - $85/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Lead strategic design and execution of user-centered research and usability studies that provide actionable insights which influence design and development of associate, branch team and client systems, tools, applications and processes. Collaborating and supporting business areas and objectives that align to firm, division and department priorities and focus on client and user centricity. Designing and executing user research using qualitative and quantitative methods. Determining and recommending the most efficient and effective research approaches to solve for business needs and meet agreed-upon objectives, then guiding business areas through the appropriate UX process. Applying appropriate change management best practices and approach to build rapport, understand user needs, address resistance and reinforce key learnings or results. Identifying, influencing, supporting and partnering with multi-disciplinary teams, including other business areas, to execute UX projects. Working with and providing supporting documentation to others that influences product, system or application development and implementation to ensure creation of efficient, sustainable and successful results. Problem Solving Consolidate, analyze and interpret user-experience research data and apply critical thinking as to how it addresses the business objectives. Leverages knowledge, skills and experience to manage multiple priorities, resources and initiatives and looks for ways to align areas. Identifies when and how a problem should be escalated and proactively suggests solutions. Decision Making Makes decisions on research methods to solve complex technology questions. Informs the decision-making process by providing user feedback. Articulates and sets expectations for deliverables and outcomes of the project. Requires creativity, collaboration and negotiation skills in a matrix environment. Proficient in influencing others. Span of Influence Serves as a resource to all divisions in the firm. Research is conducted with investors, clients, financial advisors, branch-office administrators (BOAs) and associates and is utilized by almost every area of the firm. Makes recommendations on end-user facing technology that impacts millions of users. Critical Competencies Strategic Thinking Uses Seasoned Judgement Collaborates Communicates Openly Lead strategic design and execution of user-centered research and usability studies that provide actionable insights which influence design and development of colleague, branch team and client systems, tools, applications and processes. Collaborate and support business areas and objectives that align to firm, division and department priorities and focus on client and user centricity. Design and execute user research using qualitative and quantitative methods. Determine and recommend the most efficient and effective research approaches to solve for business needs and meet agreed-upon objectives, then guide business areas through the appropriate UX process. Build rapport, understand user needs, address resistance, and reinforce key learnings or results. Influence, support and partner with multi-disciplinary teams, including other business areas, to execute UX projects. Monitor UX project execution, including establishing and tracking UX project metrics and conducting evaluations. Mentor and assist the UX Researchers as it relates to similar UX project needs. Leverage data, analytics and insights to understand user behaviors/