Operational Account Manager, Cloud Operations, Road US

DSV – Global Transport and Logistics

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society. Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services. As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy. Visit dsv.com and follow us on LinkedIn and Facebook.

Location: Lancaster, TX

Division: Road US Job Posting Title: Operational Account Manager, Cloud Operations Time Type: Full Time

Summary The Operational Account Manager, Cloud Operations is an integral part of the Road US team’s freight brokerage operations and assist with the establishment and development of relationships with customers by providing exceptional customer service. They are responsible for developing the branch’s house accounts, while continuously seeking out new growth opportunities with current and new clients and oversee the flow of communication with clients regarding all aspects of the account.

Duties & Responsibilities

• Develops the overall customer relationship via all methods of communication, phone, email, and in person.

• Negotiates with transportation carriers and providers to obtain, set rates and determine services available.

• Researches and determines growth opportunities within the branch’s house accounts.

• Investigates, actions and establishes new customer leads and opportunities.

• Examines customer requests to provide best service options and pricing available.

• Proactively handles customer shipment requests.

• Utilizes our TMS system and provides data input to facilitate material movement, planning, and scheduling.

• Provides direction and sets pricing guidelines for Carrier Sales team.

• Monitors shipment tracking progression from pickup through delivery and communicates accurate and up-to-date information to the customer and/or Key Account Manager.

• Ensures customer expectations are met or exceeded through close communication with Carrier Sales team.

• Tracks and traces shipments from pickup through delivery to ensure accurate and up-to-date shipment information is being provided to customers.

• Prepares spend reports as needed and holds regular check ins via QBR or MBR with the customer.

• Perform other duties, responsibilities, and project work as assigned by manager.

Qualifications/Experience

• High School Diploma or equivalent (GED) required. College degree in Business Administration, Logistics or Supply Chain Management preferred

• 3 years’ experience in logistics, transportation brokerage, or related field required, 5+ years preferred.

• Experience with transportation management systems.

Skills & Competencies

• Proficient with all Microsoft Office applications, Word, Excel, Teams and PowerPoint.

• Solid analytical experience in Excel required.

• Driven, enthusiastic, and highly motivated

• High attention to detail and ability to multitask

• Strong organizational skills

• Ability to thrive under deadlines and work in a team environment, while also delivering independent results

• Excellent interpersonal communication and problem-solving skills, verbal, written and in person

• Strong prioritization skills and works with a sense of urgency

• Proficiency in using a Windows-based computer

• Strong ability to persuade, negotiate, and influence others

• Ability to work flexible hours.

• Strong mathematical skills for pricing, negotiating and project development

Physical Demands

The position primarily involves sedentary work in an office setting. The employee is regularly required to sit for extended periods while working at a computer, speaking on the phone, and participating in virtual meetings. Frequent use of hands and fingers is necessary to operate a keyboard, mouse, and other standard office equipment. The role requires regular verbal communication and the ability to exchange accurate information with customers, carriers, and internal teams. Occasional standing, walking, reaching, and bending may be required to retrieve files or collaborate with team members. The employee may occasionally lift or move office materials weighing up to approximately 15 pounds, such as files, documents, or a laptop. Specific vision abilities required include close vision and the ability to focus on computer screens for extended periods.

Work Environment

This role is performed in a professional office environment within a fast-paced freight brokerage operation. The employee will work primarily indoors with standard office conditions and moderate noise levels from normal business activity, including phones, conversations, and office equipment. The position requires extensive communication via phone, email, and virtual platforms with customers, carriers, and internal teams, often while managing multiple time-sensitive priorities. The role may occasionally require visits to operational areas such as a warehouse or shipping dock, where the employee must follow all safety guidelines and wear appropriate personal protective equipment when applicable. The position may require flexibility in work hours to meet customer and operational needs.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position, consistent with applicable law.

For this position, the expected base pay range is $65,000.00 – $75,000.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [email protected]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.