Application Engineer II

The Application Engineer II provides advanced technical support and application guidance for Alerton building automation systems. The role works directly with authorized dealers, system integrators, customers, Sales, Engineering, Quality, Offering Management, and Technical Publications to diagnose system and product issues, recommend reliable solutions, support successful deployments and upgrades, and improve customer outcomes.

The position combines hands-on building automation experience with HVAC controls, Alerton Compass, BACnet, IP networking, controls programming, structured troubleshooting, customer communication, and technical documentation. The engineer is expected to manage moderately complex assignments independently, maintain clear ownership and records, recognize when escalation is required, and convert field experience into reusable knowledge, training, and product feedback.

This role is intended for an experienced technical professional who can support both software and field-level controls issues, including system configuration, databases, controllers, networks, integrations, alarms, trends, schedules, upgrades, and related customer environments.

You will report directly to our Application Eng Manager, and you’ll work out of our Plymouth, MN location on a Hybrid work schedule.

Key Responsibilities

• Own customer and dealer technical inquiries from initial problem definition through resolution or effective escalation.

• Diagnose building automation issues using system architecture, Compass databases, controller configuration, software versions, logs, alarms, trends, network behavior, drawings, specifications, wiring information, and customer observations.

• Provide application guidance for Alerton Compass installation, upgrades, database merging, controls programming, system configuration, graphics, schedules, trends, alarms, controllers, and product compatibility.

• Troubleshoot BACnet and IP network communication, including addressing, Ethernet, TCP/IP, routing, VPN connectivity, DNS, DHCP, and common controller-to-server or device-to-device issues.

• Review controls applications, HVAC sequences, device selection, points, integrations, controller capacity, system diagrams, shop drawings, and specifications to identify design or deployment risks.

• Reproduce and document suspected product issues with complete environment, version, configuration, expected behavior, observed behavior, evidence, business impact, and steps to reproduce.

• Partner with Engineering, Quality, Offering Management, Sales, Cybersecurity, and Technical Publications to validate fixes, clarify limitations, improve documentation, and communicate practical workarounds.

• Create and maintain troubleshooting articles, application notes, FAQs, configuration examples, technical guidance, case notes, and training materials.

• Deliver or support technical demonstrations, customer and dealer training, onboarding, and team knowledge-transfer sessions.

• Manage several active cases and commitments with accurate status, ownership, priority, next steps, and closure documentation.

• Identify recurring case drivers and recommend improvements to products, processes, tools, documentation, warnings, or training.

• Follow applicable quality, cybersecurity, data-protection, confidentiality, export-control, record-retention, and safety requirements.

YOU MUST HAVE

• 2+ years of recent hands-on experience in building automation, HVAC controls, systems integration, controls software engineering, field service, application engineering, or advanced technical support.

• 2+ years of hands-on experience with Alerton Compass, Alerton programming tools, or a comparable commercial building automation platform, including installation, upgrades, database work, merging, programming, commissioning, or troubleshooting.

• 2+ years of working knowledge of BACnet and IP networking, including Ethernet, TCP/IP, addressing, routing, VPN connectivity, DNS, DHCP, and common network

• 2+ years of experience with Compass, Vis Logic or Visual Logic, BACnet diagnostics, software installation and upgrade workflows, controller programming, database merging, and controller or thermostat troubleshooting is preferred.

WE VALUE

• A bachelor’s degree in engineering, computer science, information systems, building automation, or a related discipline, or an equivalent combination of relevant technical education and directly applicable professional experience.

• Working knowledge of HVAC fundamentals, control sequences, sensors, actuators, controllers, alarms, trends, schedules, graphics, and building automation architectures.

• Ability to manage multiple technical issues independently while maintaining accurate records, commitments, and customer expectations.

• Alerton Certified Engineer, Tridium Niagara certification, or a comparable building-controls credential is preferred; equivalent demonstrable hands-on experience may be considered when certification has not yet been completed.

• Experience with ServiceNow or another incident-management platform, SQL, Active Directory, Microsoft Azure, Linux, virtual machines, remote-hosted systems, VPN routers, knowledge bases, or Microsoft 365 tools is preferred.

• Experience creating technical documentation, training content, application notes, troubleshooting procedures, or customer demonstrations is preferred.

• Customer focus, structured problem solving, technical curiosity, ownership, composure, collaboration, professional judgment, and a consistent habit of sharing knowledge.

• Ability to meet applicable work-authorization and travel requirements, subject to final HR confirmation

• Ability to interpret system architecture diagrams, wiring and shop drawings, point lists, sequences of operation, specifications, submittals, logs, release notes, and technical manuals.

• Experience isolating technical problems, gathering evidence, documenting findings, developing actionable recommendations, and escalating appropriately.

• Strong written and verbal communication skills for supporting customers, dealers, Sales, Engineering, and other cross-functional stakeholders.

The annual base salary range for this position is $110,000 - $137,000. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more (https://benefits.honeywell.com/)

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posted: November 10, 2026

About Honeywell Technologies

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial, and process sectors with a broad portfolio of services, solutions, and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.

THE BUSINESS UNIT

Business Automation (BA) is a Strategic Business Group at Honeywell focused on delivering innovative automation and control solutions that enhance operational efficiency and safety for customers across various industries. The business leverages advanced technologies and domain expertise to provide scalable, reliable, and sustainable automation systems that drive productivity and operational excellence.

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.