Multi-Office Leader (Tuscaloosa)

The Multi-Office Leader, known internally as an Area Experience Leader, leads a portfolio of 4-6 retail offices and is responsible for delivering a consistent, high-quality client experience across every location. In this role, youll ensure each office is ready to serve clients with excellence by setting clear expectations for consultative service, operational execution, team performance, and business results. Youll lead and develop Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs, deliver expert guidance, and create a welcoming, confident experience in every office. As a visible, hands-on leader, youll balance strategic oversight with in-office presence, using sound judgment to align priorities, strengthen execution, and support both client outcomes and business performance. Youll also own office readiness and operational execution across your offices, including staffing, facilities, compliance, and day-to-day operations. Through strong leadership, coaching, and disciplined execution, youll help build high-performing teams, drive consistent results, and ensure every office is prepared to deliver for clients. Day to day, youll... Own consistent delivery of the consultative client experience across 4-6 assigned offices, ensuring standards are executed with discipline and consistency Evaluate execution quality and client impact across locations, using insights to reinforce strengths, address gaps, and continuously improve the experience Drive adoption of new client experience processes, tools, and behaviors while visibly demonstrating client-centric leadership in the office Lead Tax Professionals and Client Service Professionals by setting clear expectations, reinforcing accountability, and coaching to consistent performance [Provide coaching informed by [observed[ behaviors, client interactions, performance outco ]{ccp-para=""}]{ccp-para=""}]{ccp-para=""}