Intake Coordinator
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Job overview
The Intake Coordinator supports a high-volume intake function for a nonprofit in Downtown Des Moines. The role reviews incoming requests, organizes case details, and helps connect individuals with appropriate next steps. It documents preliminary information, assists with referrals, and supports communication across the intake team in a structured, production-driven environment.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Description
We are looking for an Intake Coordinator to support a high-volume intake function for a non-profit Downtown Des Moines, Iowa. This Long-term Contract position is ideal for someone who can evaluate incoming requests, organize key details, and help connect individuals with the most appropriate next steps. The person in this role will contribute to a structured intake process by documenting case information clearly, assisting with referrals, and supporting effective communication across the intake team.
Responsibilities:
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Review incoming inquiries, collect essential background details, and assess each situation to identify the core concern and the most appropriate resolution path.
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Create clear, organized summaries of preliminary case information so the Intake Team can efficiently evaluate matters requiring further review.
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Attend and contribute to recurring Intake Team meetings by sharing updates, clarifying facts, and helping move cases through the review process.
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Offer resource guidance and referral support to individuals whose matters do not qualify for a full intake, ensuring they receive helpful direction.
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Handle client application materials and related documents in a detail-focused production environment while meeting established workflow expectations.
If you enjoy helping people and want to grow in your communication skillset, please apply today through our Robert Half website or call 515.706.4974 with any questions.
Requirements
Requirements:
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Experience supporting client intake, case screening, or application processing in a detail-focused setting.
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Experience working in a non-profit would be a plus
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Ability to gather information thoughtfully, evaluate details, and document findings with accuracy and clarity.
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Strong communication skills (verbal and written) with the ability to assist callers effectively and explain next-step options clearly.
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Comfort working in a production-driven environment with changing priorities and steady caseload volume.
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .
How this job compares
Set against the 9,800 open Client Services jobs on Olive Jobs, counted November 6, 2026.
- Pay
- This postingNot listed
- US median$74–115K/yr795 salary ranges
- US median$17–27/hr2,972 hourly ranges
- Openings
- Olive Jobs lists 112 open Client Services jobs in Iowa and 9,800 across the US. 1% of them nationwide are listed as remote or flexible.
- Hiring the most in Iowa
- H&R Block87 open
- Edward Jones6 open
- Access Dubuque4 open
- Experience
- Client Services postings that state a minimum ask for 3 years of experience at the median; the middle half ask for 1 to 5 years (1,590 postings).
- Education
- 336 of the 9,800 open Client Services jobs (3%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 6, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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