Communications & Engagement Specialist

Job Description

Insight Global is seeking a Communications & Engagement Specialist to support a global Electronic Lab Notebook (ELN) implementation for a leading pharmaceutical organization. This individual will be responsible for designing and executing strategic communications, stakeholder engagement, and change awareness initiatives that drive adoption of a new enterprise laboratory platform across scientific and research organizations.

The ideal candidate has extensive experience developing communication and engagement strategies for large-scale technology transformations within complex, highly regulated environments. They will work closely with change leadership, program stakeholders, scientific business partners, and executive sponsors to create compelling messaging, foster stakeholder buy-in, and ensure users are informed, prepared, and engaged throughout the transformation journey.

This role will play a critical part in supporting an enterprise ELN harmonization initiative impacting thousands of users across multiple functions, sites, and global regions. Responsibilities will include executive communications, town halls, engagement campaigns, stakeholder management, champion programs, and readiness communications designed to support successful organizational adoption.

Key Responsibilities:

• Develop and execute comprehensive communications and engagement strategies supporting an enterprise ELN deployment.
• Create targeted messaging for executive leaders, scientific stakeholders, laboratory users, managers, and project teams.
• Build and manage multi-channel communication campaigns leveraging email, Teams, SharePoint, newsletters, town halls, videos, and other engagement channels.
• Develop communication plans, stakeholder engagement plans, messaging frameworks, and communication calendars.
• Partner with change management and program leadership to translate complex technical information into user-friendly communications.
• Design and deliver executive presentations, leadership talking points, FAQs, success stories, and adoption updates.
• Lead awareness campaigns to build excitement, understanding, and readiness across impacted user groups.
• Coordinate stakeholder forums, roadshows, listening sessions, and engagement events across global sites.
• Coordinate the adaptation and in-region review of English-language communications to account for cultural norms, local terminology, site-specific needs, regulatory considerations, time zones, and preferred communication channels while preserving consistency with global program messaging.
• Establish and support change champion and super-user engagement networks.
• Collect stakeholder feedback and analyze engagement metrics to inform communication strategies.
• Support go-live communications, hypercare updates, and post-launch reinforcement campaigns.
• Measure and report communication effectiveness using engagement analytics and adoption data.
• Ensure all communications align with organizational branding, program objectives, and regulatory requirements

Skills and Requirements

• 8-10 years of experience in communications, stakeholder engagement, change communications, organizational communications, or employee engagement.
• Proven experience supporting large-scale enterprise technology implementations or digital transformation programs.
• Strong expertise in developing strategic communication plans and executing enterprise-wide communication campaigns.
• Exceptional written communication skills with experience crafting executive-level messaging.
• Experience creating communications for diverse audiences, including executive leadership, technical teams, and end users.
• Strong presentation development and storytelling skills.
• Experience driving stakeholder engagement initiatives across complex organizations.
• Proficiency with Microsoft Office Suite, Teams, SharePoint, PowerPoint, and collaboration platforms.
• Bachelor's degree in Communications, Public Relations, Journalism, Marketing, Business, Organizational Development, or a related field.
• Experience supporting pharmaceutical, biotechnology, CRO, or life sciences organizations.
• Experience supporting Electronic Lab Notebook (ELN), LIMS, SDMS, laboratory informatics, or R&D technology implementations.
• Familiarity with organizational change management principles and methodologies (Prosci, ADKAR, etc.).
• Experience supporting global technology deployments across multiple geographic regions.
• Understanding of scientific research environments and laboratory operations.
• Experience creating digital engagement campaigns, videos, newsletters, and executive communications.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].