Regional Manager Population Management - UNC FP General Pediatrics

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Job Summary:

Manages development, oversight, and evaluation of UNC HCS Population Management services. Leads patient outreach programs (abstraction, gap closure, scheduling, EMR support, community referrals) and special projects. Aligns programs to UNC Health strategy to achieve financial outcomes and evidence-based care and staff development. Communicates goals and progress to system, entity, and hospital/clinic leaders.

Description of Job Responsibilities:

1. Drives operational and clinical performance and equitable population management services to improve outcomes and reduce unnecessary utilization across UNC HCS and the UNC Health Alliance network. Drives clinical performance through evidence-based standards and appropriate clinical guidance.

2. Establishes workflows, policies/procedures, and documentation standards to meet governmental, regulatory, and payer requirements. Develops project plans; tracks timelines, budget, and deliverables; and uses LEAN/continuous improvement methods to deliver results.

3. Maintains a safe environment for patients, self, and others. Ensures compliance with applicable requirements and partners with Legal/Compliance so policies are understood and upheld.

4. Leads multiple programs and cross-disciplinary teams with rapid timelines. Uses data analysis, prioritization, and process improvement to improve value-based care experience and provider engagement.

5. Partners with stakeholders to develop budgets and manage resources for optimal utilization and performance. Oversees data reporting/analytics to ensure accuracy and support ongoing monitoring and improvement.

6. Leads change driven by evolving payer and value-based care requirements. Communicates direction and expectations, secures support, and provides resources to implement change. Implements new analytics/outreach tools and supports clinical decision-making and problem resolution with appropriate clinical/medical leaders.

7. Leads and participates in committees and collaboratives that support assigned services. Represents population management as subject matter experts at the system level and builds partnerships to advance shared goals and remove barriers.

8. Provides direct and indirect clinical oversight (including dotted-line leadership and/or workflow oversight) for centralized and embedded care management programs. Supports a multidisciplinary care team model and implements evidence-based care management (outreach, education, transitions, referrals, self-management).

9. Provides staff consultation, education, and training to advance effective population management strategies. Plans staff development, promotes evidence-based practice, monitors compliance, and coordinates remediation as needed.

10. Manages HR functions per policy. Recruits, trains, develops, and retains multidisciplinary staff. Evaluates performance and coaches employees to meet productivity, quality, and patient experience expectations.

11. Monitors trends, communicates results, and responds to market changes. Uses KPI dashboards and performance data (experience, finance, HR, quality, operations) to lead improvement. Works with matrixed leaders and independent clinics to reduce cost, improve quality, and optimize utilization.

12. Leadership (Leading People/Results): Builds an inclusive, accountable team; delegates and develops others; and supports constructive conflict resolution. Makes sound decisions using data and risk awareness, drives continuous improvement, and practices budget/resource stewardship.

Other Information

Education Requirements:

• Bachelor's degree required

Licensure/Certification Requirements:

• For newly hired teammates or current incumbents with an active license as of May 1, 2026, teammates must hold and maintain an active, unrestricted license/certification in the applicable discipline (RN, LCSW, RD) in NC.

• For current incumbents without an active license as of May 1, 2026, licensure is preferred unless the incumbent becomes licensed at a later date in which case it will be required to be maintained.

Professional Experience Requirements:

• Requires five (5) years of leadership experience in a formal supervisory/management role with responsibility for staff performance and outcomes, leading multidisciplinary healthcare teams. Requires seven (7) or more years of relevant clinical experience in the applicable discipline. Strong leadership, organization, communication, and interpersonal skills required.

Knowledge, Skills, and Abilities Requirements:

• Ability to read, analyze, and interpret complex documents. Ability to respond effectively to sensitive inquiries and complaints. Ability to make effective and persuasive presentations on controversial or complex topics to top management, external partners, and professional organizations. public groups, and/or boards of directors. IT Skills: Ability to develop reports and spreadsheets, analyze data and monitor trends. Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions.

Job Details

Legal Employer: STATE

Entity: UNC Faculty Physicians

Organization Unit: UNC FP General Pediatrics

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $47.90 - $68.86 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Hybrid

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: Yes

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.