H20 Quality Management Administrator

The Job/What You’ll Do:

The H2O Quality Management (QM) Administrator leads quality management and compliance oversight for Solari’s administration of the AHCCCS Housing and Health Opportunities (H2O) program. This position oversees provider quality, performance monitoring, data integrity, utilization, service and billing audits, corrective actions, and performance reporting to promote regulatory compliance, program integrity, and positive member outcomes.

The H2O QM Administrator serves as the primary operational liaison for H2O quality matters with AHCCCS, Banner Compliance, housing service providers, and internal stakeholders. This position supervises QM staff, establishes quality monitoring processes and accountability measures, and partners across Provider Support, Operations, Claims, Compliance, and Evaluation & Impact to identify risk, improve performance, and strengthen service delivery.

Responsibilities:

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H2O Quality Management & Compliance Leadership

• Lead and administer the H2O Quality Management Program in accordance with AHCCCS policies, H2O program requirements, contractual obligations, and organizational standards.

• Serve as the primary point of contact for AHCCCS, the H2O provider network, and Banner Compliance regarding quality management, compliance concerns, audits, monitoring activities, and corrective action plans.

• Establish and oversee monitoring and quality assurance processes for provider performance, service delivery, documentation, utilization, and program compliance.

• Analyze quality and compliance findings to identify trends, performance gaps, risks, and opportunities for improvement.

• Coordinate corrective action and quality improvement initiatives with providers, internal teams, and external compliance partners.

• Lead organizational readiness and follow-up activities for AHCCCS reviews, audits, and quality monitoring activities.

Department SDOH

Division CSN

Reports To Director, Housing Eligibility

Directly Supervises 1; H2O – Quality Management Administrator

FLSA Status Exempt

Content Revision Date Click or tap to enter a date.

Data Quality, Reporting & Performance Monitoring

• Oversee H2O data quality processes to promote accurate, complete, and timely documentation and reporting.

• Monitor and analyze provider performance metrics, service utilization, housing outcomes, and quality indicators.

• Develop, validate, analyze, and present reports related to H2O enrollment, housing stability, service delivery, utilization, and provider performance.

• Partner with Quality Management Specialists, Business Analysts, the Evaluation & Impact Manager, and operational teams to identify trends, service gaps, operational risks, and improvement opportunities.

• Ensure quality monitoring and reporting practices align with AHCCCS performance expectations and contractual requirements.

Provider Quality & Training Oversight

• Oversee provider quality monitoring and identify trends requiring education, technical assistance, or performance improvement.

• Collaborate with Provider Support to identify training needs and coordinate education related to H2O requirements, documentation standards, billing expectations, housing care planning, and quality measures.

• Oversee provider corrective action plans and performance improvement activities, including monitoring progress and evaluating resolution of identified concerns.

• Serve as an escalation resource for provider quality, compliance, and service delivery concerns.

Claims & Billing Support

• Coordinate quality oversight of H2O claims, billing, reimbursement, and service authorization issues that may affect provider performance, compliance, or member service delivery.

• Partners with providers, Banner, Claims, and internal teams to investigate and resolve systemic billing or claims-related concerns.

• Analyze claims and billing trends to identify recurring issues, compliance risks, and opportunities for process improvement.

• Develop guidance, workflows, and quality controls to reduce recurring issues and unnecessary escalations.

Program Administration & Team Coordination

• Supervise, coach, and provide directions to Quality Management Specialists and other assigned H2O staff.

• Establish and maintain quality monitoring procedures, workflows, tools, documentation standards, and accountability measures.

• Facilitate collaboration among Quality Management, Provider Support, Operations, Claims, Compliance, Business Analytics, and Evaluation & Impact.

• Lead quality-related meetings, provider reviews, performance discussions, and stakeholder engagement activities.

• Drive continuous quality improvement initiatives focused on housing stability, member outcomes, provider performance, compliance, and program effectiveness.

• Other duties as assigned

Knowledge, Skills, Abilities:

• Advanced knowledge of quality management, quality assurance, compliance monitoring, corrective action, and continuous improvement practices, along with knowledge of AHCCCS requirements, Medicaid or other publicly funded service programs, and applicable regulatory and contractual requirements. Demonstrated understanding of housing and homeless service delivery, including Housing First principles, Permanent Supportive Housing practices, services for individuals with a Serious Mental Illness (SMI) designation, provider performance management, utilization monitoring, claims and billing processes, and performance measurement. Strong analytical skills with the ability to interpret data, identify trends and risks, and translate findings into actionable recommendations. Ability to interpret policies, contractual requirements, and regulatory guidance and translate them into operational processes and quality standards. Strong written and verbal communication skills, with the ability to communicate quality expectations, findings, and recommendations to internal and external stakeholders, lead cross-functional initiatives, manage competing priorities, and maintain effective relationships with providers, regulators, and organizational leaders.

• Ability to act professionally and maintains appropriate boundaries with clients and staff.

• Ability to report as scheduled to work, meetings, training, and job-related activities prepared and as scheduled.

• Ability to consistently demonstrate compassion and meet people with compassion; Effort, every interaction deserves my best effort; and Ownership, which drives the company's success.

• Maintains an open and accepting mindset by being an active learner, participating in discussions with others, trying new approaches and ideas, and being self-aware and self-reflective for continual personal, professional and leadership growth.

Education & Experience:

• 3-5 years of experience in field, Required

• Bachelors Degree in Healthcare Administration, Public Administration, Social Work, Business Administration, Public Health, Data Analytics, Human Services, or related field, Required

The candidate's applicable education and experience will determine where a candidate falls in the position range.

Pay Range $63,175—$76,000 USD

Working Conditions:

While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Exposure to noise typical with office operations. Ability to hear and speak. Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency. https://speed.cloudflare.com/

Who We Are & What We Offer:

Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona, Oklahoma and Colorado. Our mission is to Inspire Hope through our talented and compassionate staff.

Since 2007, Solari has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need. Additionally, in that short timeframe, Solari has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-kind services to the community.

• Friendly work environment

• Generous paid time off (PTO)

• Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date

• Competitive compensation

• Convenient office locations and Hybrid Schedule

• On-site fitness room free to all employees (Tempe Office)

• Basic Life Insurance

• Voluntary Life, Spouse, Child Insurance

• Critical Illness w/free dependents

• Critical Illness Spouse

• Short Term & Long Term Disability- Starts first of the month after 90 days of employment

• 401K & 401K Roth - Starts first of the month after 90 days of employment

• United Pet Care

• LifeLock for identity theft

• LYRA EAP Program- 25 free sessions for mental health per family member

Solari is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state, and local laws. At Solari, a diverse mix of highly talented, innovative, and dedicated people come together to make a lifetime impact on each of our Client's lives. All qualified applicants will receive equal consideration for employment.

We are focused on equality and believe deeply in diversity of race, color, ancestry, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, ethnicity, national origin, and other legally protected group status.