Lead Hospital Services Technician

Lead Hospital Services Technician

$21.75/hr, Good Benefits & Day Shift

I. Job Summary

Under management's direction, The Hospital Services Lead travels between customer healthcare facilities providing on-site proactive collection and exchange waste containers for various Stericycle programs. This includes, but not limited to: Sharps Management Service, Pharmaceutical Waste, Controlled Substances, and Document Management. This service is provided at regularly scheduled intervals for assigned facilities. Fills in for other Team Members who are on vacation, sick, leave, etc. Assists Supervisor, as needed, covers schedules and locations, which may vary based on coverage required. The Lead is in charge for a shift, providing guidance, training and coaching to other Technicians. Is primary Hospital Services worker contact for the customer.

II. Essential Duties and Responsibilities

• Travels between customer healthcare facilities to proactively monitor, collect, and exchange waste containers for various WMHS programs and services, including but not limited to: Sharps Management Service, Pharmaceutical Waste, Controlled Substance and Document Shredding. Installs product, resurvey accounts and assists Supervisor in asset/inventory management.

• In absence of Service Supervisor, is the lead in charge of Hospital Services Technicians. Trains, coaches and provides guidance to them.

• Acts as primary on-site contact for the customer. Interacts professionally with onsite customer staff to ensure service expectations are met or exceeded. May travel to customers in assigned area to proactively resolve customer service questions and issues.

• Interacts professionally with onsite customer staff to ensure service expectations are met or exceeded. May travel to customers in assigned area to proactively resolve customer service questions and issues.

• Maintains a rigid collection and service schedule. May assist with installs as required.

• Communicates duty status on a defined scheduled.

• Perform other duties and responsibilities, as assigned.

III. Qualifications

A. Required Qualifications

• This position requires on-site presence at WMHS customer locations and compliance with all mandatory immunization requirements imposed by such customers, and

• 2 years industry related experience in a customer service capacity preferred, or the equivalent in related work experience, demonstrating strong communication skills or preferred education requirement

• Driver's License

B. Preferred Qualifications

• High School Diploma or GED (accredited)

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Standing

• Walking

• Sitting

• Lifting

• Pushing

• Pulling

• Climbing

• Balancing

• Stooping

• Kneeling

• Crouching

• Reaching

• Handling

• Grasping

• Talking

• Hearing

• Repetitive Motions

• Eye/Hand/Foot Coordination

• Position requires extensive lifting, walking, bending, and pushing. Must be able to lift up to 65 pounds and push and/or pull carts weighing as much as 500 pounds.

This role is designated as safety sensitive and will require the successful candidate to strictly comply with all safety rules and protocols. As part of the ongoing employment requirements, the successful candidate may be subject to drug and alcohol testing—including pre‑employment screening, post‑incident evaluations, reasonable suspicion checks, and random testing—in accordance with government regulations and company policies.

V. Schedule

Shift Days: Monday thru Friday

Shift Times: 5:00 am to 7:00 am start time - depends on hospital - working an 8 hr shift w/ 30 min lunch

Locations: Serving hospitals in the Gulf Coast area: Panhandle of Florida, Louisiana, Mississippi, Alabama, and up to Union Grove, Wisconsin.

*** Parking & Mileage Reimbursement Available - Conditions Apply ***

V. Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.

Equal Opportunity Employer: Minority/Female/Disability/Veteran