Customer Journey Analyst
OTHER, MAContract / Temporary$30–35/hrPosted 6 days agoStill listed today
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At a glance
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Job overview
The Customer Journey Analyst will identify, prioritize, and address customer experience pain points across the customer lifecycle. The role focuses on mapping journeys, analyzing feedback and operational data, quantifying customer and revenue impacts, and partnering with cross-functional teams to improve experiences. This is a one-year W-2 contract assignment in Houston, reporting to an onsite manager.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At WECTEC Staffing Services, a wholly-owned subsidiary of Westinghouse Electric Company LLC, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.
About the role: Location: Houston, TX 77002
We are looking for a Customer Journey Analyst on behalf of our client. This is a 1-year contract assignment. (W-2) You'll help identify, prioritize, and solve customer experience pain points across the end-to-end customer lifecycle. You will focus on mapping customer
journeys, uncovering friction points, quantifying customer and revenue , and partnering with teams to improve customer experiences. You will report to the onsite manager.
Location: Houston, TX 77002
1-year contract assignment. (W-2)
Key Responsibilities:
Map and maintain end-of-the-end customer journeys, including:
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Onboarding and account setup, Billing and payments, Service transfers, Disconnect and reconnect processes, Payment arrangements, Renewals and retention, Adding or modifying services
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Analyze customer feedback, complaints, operational data, call drivers, and digital behavior to identify experience gaps and friction points.
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Measure the customer and revenue of identified issues and help prioritize opportunities for improvement.
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Maintain a portfolio of customer pain points, improvement opportunities, and associated business cases.
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Conduct root-cause analysis and validate findings with partners.
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Translate customer insights into requirements, user stories, and acceptance criteria.
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Partner with Operations, Product, Digital, Billing, Marketing, and Technology teams to design solutions.
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Support user acceptance testing (UAT), implementation validation, and post-launch measurement to ensure improvements deliver the intended results.
Qualifications:
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5+ years of experience in Customer Experience, Business Analysis, Process Improvement, Operations, or related fields.
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Experience with customer journey mapping, process analysis, and requirements development.
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Experience prioritizing improvement opportunities based on customer and revenue .
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Experience supporting testing, validation, or implementation efforts preferred.
Our Safety Pledge to You:
If you are as committed to your success as we are committed to your safety, then this is the position for you! For us, our guiding principle has always been and will continue to be the safety of our people. It's that simple!
Why WECTEC Staffing Services?
WECTEC Staffing Services delivers customer-focused solutions, offering everything from high-volume, cost-effective staffing to specialized niche roles, while maintaining best-in-class service. Our employees bring expertise across technical and corporate functions, supporting international contracts in over five countries. We invite you to explore opportunities within our distinguished global talent network.
WECTEC Staffing Services offers competitive pay to all of our employees. Additionally, most positions qualify for benefits including the following:
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Comprehensive Health and Income Protection Benefits
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401(k) Savings Plan
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Paid Vacations for Qualifying Positions
We are committed to transparency and equity in all our people practices. The base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be $30.00/hr. to $35.00/hr.
WECTEC Staffing Services continues to successfully place professional and technical resources into key roles globally. You can learn more by visiting www.wectecstaffing.com
You can submit your completed application, and explore other available options, using the following link: careers.westinghousenuclear.com
Get connected with WECTEC Staffing Services on social media: LinkedIn
Equal Opportunity Employer including Veterans and Individuals with Disabilities
#LI-Onsite
How this job compares
Set against the 5,922 open Business Analyst jobs on Olive Jobs, counted November 10, 2026.
- Pay
- This posting$30–35/hr
- US median$30–47/hr512 hourly ranges
This range's midpoint, $32.50/hr, is 24% below the US median midpoint ($43/hr) — in the middle half of Business Analyst hourly ranges across the US.
- Openings
- Olive Jobs lists 161 open Business Analyst jobs in Massachusetts and 5,922 across the US. 8% of them nationwide are listed as remote or flexible.
- Hiring the most in Massachusetts
- State Street33 open
- Oracle7 open
- EY6 open
- Experience
- This posting asks for at least 5 years of experience; Business Analyst postings that state a minimum ask for 4 years at the median (4,570 postings).
- Education
- 2,406 of the 5,922 open Business Analyst jobs (41%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 10, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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