Stockroom Specialist

The Stockroom Specialist plays a key role in delivering exceptional customer experience while ensuring accurate inventory management and efficient stockroom operations. This position supports store profitability through inventory control, organization, and teamwork while providing outstanding customer service using the G.U.E.S.T. service approach. HOURS: Tues, Wed& Thurs Mornings KEY RESPONSIBILITIES Deliver friendly, knowledgeable customer service and create a welcoming shopping experience. Serve as a brand ambassador by building customer loyalty and promoting company values. Support sales through product knowledge, suggestive selling, and customer engagement. Receive, process, organize, and replenish merchandise while maintaining accurate inventory records. Perform inventory functions including transfers, price changes, adjustments, damages, and discrepancy resolution. Maintain a clean, organized, and safe stockroom, storage areas, and store facilities. Order and manage operational supplies within budget guidelines. Monitor store equipment and coordinate with corporate IT to resolve technical issues. Train and coach team members on inventory procedures, operational tasks, and customer service standards. Cross-train in multiple store functions to support daily operations and leadership needs. Assist with opening and closing procedures, point-of-sale operations, and sales floor management. Support company programs, promotions, customer loyalty initiatives, and store events. Perform ear piercings after training (select locations) while following all safety and sanitation standards. Follow all company policies, safety procedures, and operational guidelines. Perform other duties as assigned. QUALIFICATIONS Previous retail experience preferred; inventory control experience is a plus. Strong customer service, communication, and organizational skills. Ability to multitask in a fast-paced retail environment. Comfortable working independently and as part of a team. Leadership skills with sound judgment and problem-solving abilities. Proficiency with Microsoft Office and point-of-sale (POS) systems. Ability to stand, walk, and work in the sales floor and stockroom for extended periods. Ability to lift and move merchandise weighing up to 50 pounds using safe lifting techniques. Flexible availability, including evenings, weekends, and holidays.