Platform Technical Support Engineer (TS/SCI Clearance) - Gov Cloud
Herndon, VAJobPosted 2w agoStill listed 2 days ago
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At a glance
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Requirements
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Job overview
Salesforce is seeking a Technical Support Engineer for its Government Cloud customer engineering team in Herndon, Virginia. The engineer manages customer cases, provides technical guidance, and works with Research and Development, Worldwide Support, and Support Operations to resolve issues. The team supports global customers around the clock, so the role may require shifts outside normal business hours. The position requires U.S. citizenship and an active TS/SCI clearance with polygraph.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Description Job Title: Technical Support Engineer - Government Cloud
The Experience
- We are looking for a Technical Support Engineer to join our Government Cloud customer engineering team within Salesforce Worldwide Support. In this role, you manage customer cases and establish yourself as an expert on the Salesforce platform and cloud applications.
- You partner closely with Research and Development (R&D), Worldwide Support, and Support Operations. You work alongside AI-powered tools that handle repetitive tasks, so you can focus on solving complex problems and earning customer trust.
- Our team provides round-the-clock support to global customers, so this role may require shift work outside normal business hours.
- This role is based in Herndon, VA.
What You'll Actually Be Doing
- Manage and resolve assigned customer cases of all severities, including Mission Critical Support cases.
- Maximize customer satisfaction by delivering clear, accurate, and timely technical guidance.
- Collaborate with R&D, Worldwide Support, and Support Operations to troubleshoot issues and drive resolution.
- Build deep expertise across the Salesforce platform and learn new technologies quickly.
You're Our Person If...
- 3+ years of experience in a technical support or technical services role, including strong problem-solving skills and the ability to prioritize multiple cases under pressure.
- Working knowledge of Internet technologies (firewalls, web servers, web proxy servers), relational database management systems (RDBMS), and Structured Query Language (SQL).
- Familiarity with object-oriented programming and web development, including JavaScript, HTML, CSS, Java or .NET, and Extensible Markup Language (XML) web services such as Simple Object Access Protocol (SOAP).
- Active Top Secret/Sensitive Compartmented Information (TS/SCI) with Polygraph security clearance.
Even Better If...
- Experience with Salesforce CRM, Apex, Visualforce, or API development, or a Salesforce certification such as Certified Platform Developer.
- Experience supporting large-scale, multi-tenant production environments or Software as a Service (SaaS) products.
- Familiarity with integration technologies, such as computer telephony integration, data replication, and data cleansing or de-duplication.
- Strong communication skills and comfort working with customers and leaders at all levels.
This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position. This position requires a USA TS/SCI with Polygraph security access level. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.
How this job compares
Set against the 484 open Technical Support Engineer jobs on Olive Jobs, counted November 7, 2026.
- Pay
- This postingNot listed
- US median$84–148K/yr347 salary ranges
- US median$26–57/hr34 hourly ranges
- Openings
- Olive Jobs lists 11 open Technical Support Engineer jobs in Virginia and 484 across the US. 13% of them nationwide are listed as remote or flexible.
- Hiring the most across the US
- Oracle139 open
- Palo Alto Networks15 open
- IBM11 open
- Experience
- This posting asks for at least 3 years of experience; Technical Support Engineer postings that state a minimum ask for 5 years at the median (338 postings).
- Education
- 62 of the 484 open Technical Support Engineer jobs (13%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 7, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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