Helpdesk Specialist 3

Overview We are seeking a mid-level Help Desk professional to join our Corporate IT team in Goleta, CA. Youll be the go-to resource for troubleshooting complex technical issues, assisting our end-users both onsite and remotely, and keeping our IT operations running smoothly. This role is fast-paced, highly collaborative, and a great opportunity to grow your skills in enterprise IT systems and support. This is an onsite position for our Corporate office in Goleta, CA Responsibilities Provide exceptional technical support for end-users, remote staff, and IT systems teams. Answer customer inquiries via phone, email, and in-person, ensuring timely and professional communication. Diagnose and resolve complex hardware, software, and network issues. Install, configure, and update software and hardware as needed. Support purchasing, receiving, shipping, and management of equipment inventory. Contribute to IT improvement projects and tactical plan implementation. Document issues, resolutions, and system changes in a service desk platform. Mentor and guide help desk staff Skills Required 5+ years in a help desk or technical support role, ideally in a mid-sized, geographically dispersed organization. Advanced troubleshooting skills for Windows OS and user/computer account management in Active Directory. Excellent interpersonal skills, with the ability to communicate effectively at all organizational levels. Strong attention to detail with the ability to identify errors, inconsistencies, and opportunities for process improvement. Soft skills that make you successful in support: patience, empathy, active listening, urgency, and organization. U.S. citizenship and ability to obtain/maintain a security clearance. Additional Skills Experience with Okta Multi-Factor Authentication. Strong familiarity with Exchange and Office 365. Printer installation and configuration. Basic Windows Server administration. Intune application management. Strong exposure to enterprise IT processes, including hardware lifecycle management. Strong attention to detail with the ability to identify errors, inconsistencies, and opportunities for process improvement Compensation and Benefits Salary: $50,000-$65,000/year DOE. We offer a generous benefits package including: o 100% company paid Medical, Dental and Vision o 100% company paid Retirement o Paid Time Off on top of company recognized Holidays o Paid Sick Leave. This role offers a mix of day-to-day user support and exposure to enterprise IT projects, making it ideal for someone ready to grow into more advanced system administration or IT engineering roles Education High School Diploma Required About Tecolote Research Tecolote Research is a private, employee-owned corporation where people are our primary resource. Our investments in technology and training give our employees the tools to ensure our clients are provided the solutions they need, and our very high employee retention rate and stable workforce is an added value to our customers. Apply now to connect with a company that invests in you. View all career opportunities: www.tecolote.com Follow us on social media: LinkedIn | X @TecoloteInc | Facebook [EOE/M/F/Disability/Veterans]