IT CYBERSECURITY SPECIALIST (CUSTSPT)

Apply online through 11/02/2026 at https://dfas.usajobs.gov/job/888598600{rel="noopener noreferrer" target="_blank"} This is NOT a remote work opportunity 1 position located in: - Indianapolis, IN - Cleveland, OH - Columbus, OH Pay - $93,400 - $121,422 per year Duties - Provides technical assistance to customers to minimize disruptions of computer operations. - Collects information regarding unresolved problems requiring highly specialized expertise and routes these problems to Tier Two support technicians. - Maintains complete status of trouble tickets for reference and reporting purposes. - Reviews, validates, and standardizes problem resolutions for inclusion in the problem resolution database. - Develops quality program using defined standards, documents the program, policies, and processes, and conducts quality reviews, recording the results in quality program tracking system. Requirements Conditions of employment - US Citizenship - Background Investigation - Suitable for Federal Employment - Registered for Selective Service (if applicable) - In accordance with the DoD 8140 policy series, the position is subject to completing Foundational Qualifications in 9 months and completing Residential Qualification requirements in 12 months. - This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination. Qualifications This position is being filled under the Direct Hire Authority for Certain Personnel of the Department of Defense via delegated authority by the Office of the Secretary of Defense. We reserve the right to close this announcement early or to extend, as appropriate, based upon the needs of the Agency. Qualified application packages may be referred to management at various points in the selection process depending on the number and timing of applications received. Basic Requirement: Applicants must have IT-related experience demonstrating the following competencies appropriate to, or above, the level of this position: - Attention to Detail - Experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards. - Customer Service - Experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs. - Oral Communication - Briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience. - Problem Solving - Identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions. In addition to the Basic Competency Requirements listed above: For entry at the GS-12: One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade GS-11 in the federal service, which demonstrates the ability to perform the duties of the position, is required.