IT Support Specialist
Sayre, PAFull-time$23/hrSeen todaySeen in employer's feed today
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At a glance
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Requirements
Credentials this posting asks for.
Job overview
The Jr. IT Resource supports Dandy Mini Marts users by resolving technology issues involving workstations, software, printers, networks, servers, and connectivity. The role responds to user queries and support tickets, installs and repairs hardware and software, and helps maintain onsite equipment. It also supports technology improvements, documents processes, and trains users. The position requires travel to store locations in Pennsylvania and New York.
Skills & qualifications
Skills
Qualifications
Full job description
Regular Full-Time
D-99, Sayre, PA, US
Requisition ID: 14526
Salary: $23.00 Hourly
Job Title: Jr. IT Resource
Location: Williams Companies,6221 Mile Lane Rd Sayre, PA
Reports to: Chief Technology Officer
Starting rate is $23/hour, increases based on experience
Essential Duties and Responsibilities:
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Responsible for resolving routine to complex information system issues relating to all technology including workstations, software applications, printers, network, servers, LAN connectivity, wireless networking
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Take action and ownership to solve problems in response to queries and support tickets raised by business users
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Ask questions to determine nature of problem
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Run diagnostic programs to resolve problems
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Walk customer through problem-solving process
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Respond to queries either in person, email, messaging apps or over the phone
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Install, modify, and repair computer hardware and software
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Setup and Install computers and peripherals (Camera, Printers, Docks, scanners etc) for users and train new users
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Evaluate and propose technology improvements under the direction of IT manager
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Maintain and be responsible for hardware onsite to plan refresh cycles and propose budget
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Write training manuals, document new processes and procedures
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Run diagnostic programs to resolve problems
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Perform other tasks assigned by IT manager
Essential Skills:
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Clear, professional, and friendly telephone/communication skills
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Ability to work well individually, as well as in a TEAM environment.
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Ability to communicate effectively with all TEAM members and clients.
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Strong organizational skills: ability to multitask and prioritize in a fast-paced environment.
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Demonstrates analytical and problem-solving skills
Qualifications and Requirements:
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Background in technology with experience in supporting Windows OS, hardware and software, printers, MS Office, and LAN/WAN issues.
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Experience troubleshooting hardware and network problems.
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Understanding of basic networking principles.
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General technology troubleshooting skills.
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Network troubleshooting background or understanding of network technology or telephony
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POS system understanding.
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Must have a valid driver’s license and ability to travel to store locations as required in PA and NY.
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Represent yourself and TEAM Dandy positively and respectfully.
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Standing or walking around premises for extended periods of time.
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Requires frequent bending and reaching.
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Requires lifting 10-20 pounds of weight frequently and lifts or maneuvers up to 50 pounds of weight on occasion.
How this job compares
Set against the 2,843 open IT Support jobs on Olive Jobs, counted November 10, 2026.
- Pay
- This posting$23/hr
- US median$25–31/hr776 hourly ranges
This rate, $23/hr, is 19% below the US median midpoint ($29/hr) — in the middle half of IT Support hourly ranges across the US.
- Openings
- Olive Jobs lists 93 open IT Support jobs in Pennsylvania and 2,843 across the US. 2% of them nationwide are listed as remote or flexible.
- Hiring the most in Pennsylvania
- Robert Half8 open
- Amazon7 open
- NCI Information Systems7 open
- Experience
- IT Support postings that state a minimum ask for 3 years of experience at the median; the middle half ask for 1 to 4 years (1,937 postings).
- Education
- 260 of the 2,843 open IT Support jobs (9%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 10, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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