IT Support Engineer I, Operations Infrastructure Services (OIS)

Description

Job Summary

We are seeking a motivated and technically skilled Field Engineer to join our Infrastructure Reliability Programs (IRP) team within Operational Infrastructure Services (OIS). In this role, you will support mission-critical network infrastructure projects across Amazon fulfillment centers, ensuring reliable and secure operations. You will work cross-functionally with engineering, operations, and program teams to execute infrastructure deployments and migrations in a fast-paced environment.

Program Specifics

Move Off Corp (MOC) is an S-team goal and multi-year Stores cross-cutting mandate to remove Amazon's Corporate (CORP) network's security, availability, and scalability risks from all current and future Operations (Ops) buildings and enable Multi-factor Authentication (MFA) to reduce login impersonations threats (FAQ 1). After successfully externalizing all Greenfield site types in 2022-25, the MOC program shifted in 2025 to complete the removal of the CORP network in all Brownfield sites by the end of 2027.

While this job is currently showing out of MIA1, this job can be filled out of any site. Travel up to 75% of the time is expected during the peak of the program.

Key job responsibilities

Key Responsibilities

• Execute network infrastructure installations, configurations, and migrations across fulfillment center environments

• Perform hands-on troubleshooting and resolution of network hardware and connectivity issues

• Support site infrastructure assessments, site walks, and readiness reviews

• Collaborate with cross-functional teams including Operations, Reliability Maintenance Engineering (RME), and regional engineering teams to ensure seamless project execution

• Follow standard operating procedures (SOPs) and contribute to continuous improvement of deployment and migration processes

• Document project progress, site conditions, and technical findings accurately and in a timely manner

• Support the commissioning and decommissioning of network equipment as part of site lifecycle activities

• Participate in change management processes, including MCM creation, review, and execution

• Travel to fulfillment center sites as required to support project timelines and deliverables

• Adhere to all safety protocols and Amazon operational standards while working in warehouse environments

Basic Qualifications

• 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience

• 2+ years of troubleshooting in a multi-user high availability environment experience

• 2+ years of PC repair, troubleshooting, deployment and liquidation experience

• 1+ years of IT client, server, and network service delivery experience

• 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience

• 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience

• 2+ years of supporting and maintaining a corporate network environment experience

• Experience in networking

Preferred Qualifications

• 2+ years of computer networking experience

• Experience supporting video conference and teleconference equipment

• Bachelor's degree

• Familiarity with Amazon's Move Off Corp (MOC) and Solutions Off Corp (SOC) programs

• Experience supporting AR (Automated Robotics) site migrations and Non-AR site migrations within fulfillment center environments

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

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