Clinical Customer Success Manager

Job Description Summary

Job Description Summary

This position is in GE Healthcare's MIM Software business which makes vendor-neutral imaging software to standardize your workflow and simplify increasingly complex clinical scenarios. Leading global healthcare organizations use MIM® to give patients more precise, personalized care.

https://www.mimsoftware.com/

MIM believes the initial sale of our software is just the first step in the journey with our customers. Maintaining a devoted customer base is a core part of our strategy. You will be charged with understanding the current needs of our sites and helping them overcome challenges in their clinical workflow to evolve their use of our products. We are looking for candidates with a strong track record of delivering exceptional results with a patient focus, developing deep & strategic account relationships, and executing strategic account plans.

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Job Description

What You’ll Do:

• Collaborate to build and nurture customer relationships, foster a cohesive customer experience, and identify and solve problems before they happen

• Understand departmental processes, how MIM products are installed and used, and various customer roles within their department (ex: Technologists, Radiologists, etc.)

• Develop a clinical and anatomical knowledge base and MIM product expertise in Nuclear Medicine

• Recognize and engage customer stakeholders at managed sites to drive the effective utilization of MIM Software products compelling customers to implement new processes and identify opportunities for cross-selling

• Work in a cross-functional capacity across the organization to communicate customer needs and ensure customer follow-up takes place in a timely manner

• Capture customer feedback and interactions in our CRM.

• Report to direct management on current customer activities such as software upgrades, training, proactive customer interventions, and contract renewal

• Provide software training, basic technical support, and new feature presentations to customers over the phone, online, and in person

• Collect on and perform renewals of our customer’s service and maintenance contracts

• As a team member of an international company, you may be required to join meetings outside of normal working hours to collaborate with colleagues in one of our international offices.

What You’ll Need:

• 2+ years of existing customer account management or sales experience preferably in a clinical setting

• A bachelor’s degree is preferred

• Highly competent in a multitude of IT capabilities to support business needs including CRM

• Strong communication and interpersonal skills to build lasting connections

• Time management and organizational skills with the ability to multitask

• Proven ability to navigate hospital institutions

• Willingness to travel up to 30%

We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No