CRM & SIS Administrator (Salesforce & Banner) – Tarleton Today

Stephenville, TX

Full time

R-098622

Job Title

CRM & SIS Administrator (Salesforce & Banner) – Tarleton Today

Agency

Tarleton State University

Department

Tarleton Today - External

Proposed Minimum Salary

Commensurate

Job Location

Stephenville, Texas

Job Type

Staff

Job Description

Tarleton State University, a distinguished Doctoral National Comprehensive University, invites applications for the position of CRM & SIS Administrator (Salesforce & Banner) in the Tarleton Today program. As part of a vibrant academic community dedicated to excellence in teaching, research, and service, this role offers the opportunity to contribute meaningfully to a university that values innovation, collaboration, and inclusive growth. Join us in advancing knowledge and transforming lives—on campus and beyond. Tarleton State University continues to grow its impact across Texas, with four distinct campuses located in Stephenville, Fort Worth, RELLIS-Bryan and Waco, along with a robust online community that extends our reach even further.

At the heart of it all is Stephenville, where Tarleton State offers a dynamic environment for faculty and staff. From a lively live music scene and numerous local festivals to rich traditions rooted in the surrounding community, Stephenville provides a vibrant and welcoming atmosphere.

No matter where you're located—on campus or online—you are part of a mission that transforms lives and makes a difference across the state of Texas and beyond.

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Important Immigration Information:

A Presidential proclamation issued on September 19, 2025, imposes a $100,000 fee on new H-1B petitions filed after September 21, 2025. Please be advised that Tarleton State University will NOT pay this fee. Therefore, if you need immigration sponsorship for your employment, we recommend that you consult with your private immigration counsel at your own expense to ascertain whether your current immigration status would make a potential offer of employment from Tarleton State University subject to this fee.

In addition, on January 27, 2026, Texas Governor Abbot issued a moratorium on the filing of any new H-1B unless approved by the Texas Workforce Commission. Accordingly, if you will now or in the future require sponsorship for employment visa status this moratorium may affect our ability to employ you should you be selected as the final candidate.

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Tarleton Today is seeking a CRM & SIS Administrator to serve as the functional expert for Salesforce (CRM) and Banner (SIS) to support the Early College Credit team (dual enrollment and dual credit). This role leads system administration, operational processing, annual program/process updates, reporting, and data quality across both platforms. The CRM & SIS Administrator collaborates with program coordinators (daily users) and IT team members to ensure accurate, timely, and secure processing and continuous improvement. The position would also collaborate across other offices on campus for success such as the Registrar, Enrollment Management, Business Services, and others as needed.

This full-time position is based at the main campus in Stephenville, TX, with the potential for flexible work arrangements based on position and operational needs. Work hours are Monday through Friday from 8 AM-5 PM or as work requirements indicate. Serves as a Campus Security Authority (CSA).

Essential Duties and Responsibilities

Salesforce (CRM) Administration

• Serves as the primary administrator for the Tarleton Today Salesforce environment; supports annual updates and ongoing enhancements.

• Configures and maintains objects, fields, record types, page layouts, validation rules, profiles/permission sets, queues, and related settings.

• Builds and maintains automated workflows (e.g., flows, approvals, assignment rules, notifications) to support intake, processing, communication, and status tracking.

• Develops and maintains reports and dashboards to support operational oversight for the program team and ISD partners.

• Provides user support and troubleshooting; coordinates escalations and fixes with IT; documents issues and resolutions.

• Supports change management activities including requirements gathering, documentation, testing/UAT, and release readiness.

Banner (SIS) Operations

Performs Banner operational tasks supporting early college credit, including:

• Student account creation

• Course creation/maintenance (within assigned authorization)

• Student batch registration using Salesforce-generated lists and established Banner procedures

• Reconciles outcomes between Salesforce and Banner and resolves exceptions in coordination with appropriate offices (e.g., Registrar/Admissions/IT as applicable).

Data Management & Cross-System Reconciliation

• Maintains cross-system data standards and documentation (key identifiers, term/course/program attributes, status definitions).

• Conducts routine data audits, identifies discrepancies/root causes, and implements corrective actions to improve accuracy and turnaround time.

• Coordinates with IT on integrations, imports/exports, access controls, and secure handling of data.

Collaboration, Training, and Continuous Improvement

• Partners with program coordinators and stakeholders to improve workflows and user adoption.

• Develops SOPs, job aids, and training materials; trains staff and student workers as needed.

• Participates in continuous improvement efforts tied to new programs and evolving processes.

Security & Compliance

• Supports role-based access practices and periodic access reviews.

• Ensures appropriate handling of sensitive student data in alignment with university policies and applicable privacy requirements.

Minimum Requirements

Required Education and Experience

• Bachelor’s degree, or an equivalent combination of education and relevant experience.

• 4 years of experience in CRM/SIS administration or enterprise application support.

• Demonstrated experience administering Salesforce (configuration, user support, reporting/dashboards; Flow experience strongly preferred).

• Demonstrated experience performing Banner operational functions in a production environment, including student record creation and registration-related processing.

• Strong data skills and experience reconciling data across systems.

Required Knowledge, Skills, and Abilities

• Strong analytical and troubleshooting skills; high attention to detail and data accuracy.

• Ability to manage multiple priorities and deadlines, including peak-cycle work.

• Strong written and verbal communication skills with technical and non-technical stakeholders.

• Customer-service mindset and commitment to continuous improvement.

• Ability to handle sensitive data with discretion and professionalism.

Preferred Education and Experience

• Salesforce Certified Administrator

• Experience in higher education operations, especially dual enrollment/dual credit.

• Experience collaborating with IT on integrations, scheduled processes, and secure file transfers.

• Experience developing process documentation and delivering end-user training.

Other Requirements / Working Conditions

• Potential for flexible work arrangements; position is based at the main campus in Stephenville, TX, with periodic on-campus meetings, trainings, or peak-cycle support as needed.

• May require occasional work outside standard business hours during registration peaks, releases, or urgent operational needs.

Compensation & Benefits

Salary: Commensurate with experience

Salary Range:

The target base annual salary range is $65,370.00 up to $71,907 and may be negotiable based on funding availability and candidate experience/skillset in relation to the minimum requirements of this position.

We are proud to offer a comprehensive benefits package for full-time and qualifying part-time employees. Our Careers Page (https://www.tarleton.edu/jobs/) offers an overview of the great benefits we offer; for detailed information visit our Benefits Information (https://www.tarleton.edu/human-resources/employees/benefits-information/) page.

Qualified candidates are encouraged to submit a completed application for consideration. Initial review of applications will begin immediately and continue until position is filled.

Application Procedure:

During the application process applicants have one opportunity to enter the requested information, upload documents and submit the application. Applicants will not be able to make changes or add additional documents once the application materials have been submitted via "Submit" action.

Employment applications must include:

• Completed online application

• Cover Letter / Letter of Interest addressing qualifications

• Curriculum Vitae or Resume

• At least 3 current professional references and their full contact information

Applications received by Tarleton State University must have all job application data entered. Failure to provide all job application data could result in an invalid submission and a rejected application. “See resume” is not an acceptable entry in the job application. Incomplete applications will not be considered.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.

Founded in 1899, Tarleton State University a founding member of The Texas A&M University System, has a rich history and tradition through generations that have inspired educational excellence. Tarleton maintains a commitment to transformational student experiences and career readiness supported by engaged faculty, staff, and alumni mentors. Tarleton State University is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC), earned the prestigious designation of Doctoral Universities: High Research Activity by the Carnegie Classification of Institutions of Higher Education, and is an NCAA Division l athletics member .

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• Division of Human Resources (https://www.tarleton.edu/hr/index.html)

• Benefits

• University Leadership (https://www.tarleton.edu/president/)

• Research and Economic Development

• Traditions and History (https://www.tarleton.edu/traditions/index.html)

Tarleton State University is an Equal Opportunity/ Veterans/ Disability Employer. If you have questions about submitting your application, please contact [email protected] .