Kroger Health Connect -Technician Supervisor
Blue Ash, OHJobSeen todaySeen in employer's feed today
Most applications go out cold — see where you stand first. No sign-up to start.
You apply on the employer's site, with no Olive account needed.
Watch jobs like this. New roles like this one near Blue Ash, OH, by email.
Don't just apply. Show up ready.
Olive works from this exact posting.
At a glance
Olive lists jobs from US employers, including remote roles you can work from the United States.
Requirements
Credentials this posting asks for.
Job overview
The Kroger Health Connect Technician Supervisor directs technicians and/or pharmacists to support patient care, pharmacy services, and provider interactions. The role oversees daily operations, service levels, staff performance, scheduling, escalated issues, and policy compliance. It also communicates operational updates and recommendations to management and supports hiring, quality review, and process improvement across the Kroger Health Connect network.
Skills & qualifications
Skills
Qualifications
Full job description
Direct and supervise Kroger Health Connect (KHC) technicians and/or pharmacists by motivating and coaching to ensure excellent patient care, pharmacy support, or provider interaction. Provide updates and recommendations to the management team regarding current issues and identify potential areas for improvement within the Kroger Health Connect network. Ensure accurate and efficient KHC service is provided to our patients, the pharmacies we service, and the providers we support. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. RESPONSIBILITIES - Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide day-to-day feedback
-
Ensure all business policies and practices are communicated their direct reports in a timely manner to ensure that information is available and accurate for the patients, pharmacies or providers
-
Participate in the interviewing and hiring process and recommend the hiring of candidates to build a talented workforce within the Kroger Health Connect environment
-
Handle and resolve all escalated patient, pharmacy or division, or provider issues or complaints
-
Work with other Kroger Health Connect management regarding department scheduling, including time-off requests approval and schedule adjustments due to volume
-
Ensure all departmental standards and expectations are documented, updated and communicated to assist with performance management
-
Monitor day-to-day functions of associates, review quality assurance data and scores to evaluate performance, analyze trends and provide constructive and motivating feedback to direct reports
-
Attend business meetings; accountable for communicating updates to peers and management on decisions or practices that will impact KHC operation
-
Monitor and direct daily activities of Kroger Health Connect operations to ensure service levels are being met
-
Develop and manage Kroger Health Connect business policies and procedures to support the quality, efficiency and regulatory compliance (i.e., DEA, federal and state pharmacy laws) of the Kroger Health Connect staff
-
Ensure patient information is handled in a HIPAA compliant manner
-
Assist manager with other projects as needed
-
Must be able to perform the essential job functions of this position with or without reasonable accommodation
QUALIFICATIONS * Minimum *
Proven leadership skills with 2+ years of experience in a leadership role (Level 6)
Proficiency with Microsoft Office Suite
Proven analytical skills with the ability to organize and prioritize a variety of task and projects
Working knowledge of legal compliance (i.e., DEA, federal and state laws)
Proven strength in written and oral communication skills to effectively relay information to patients, pharmacies, providers and to all levels of the organization
Solid administrative and project management skills
Knowledge and understanding of pharmacy and/or call center industry technical terms and processes
Must be licensed or able to obtain licensure and remain in good standing with the State Boards of Pharmacy
Proven leadership skills with 5+ years of experience in a leadership role with a strong track record of improving business results (Level 7)
- Desired *
Spanish as a second language
Supervisory experience in a highvolume pharmacy or contact center
How this job compares
Set against the 484 open Pharmacy Supervisor jobs on Olive Jobs, counted November 5, 2026.
- Pay
- This postingNot listed
- US median$147–210K/yr52 salary ranges
- US median$23–36/hr387 hourly ranges
- Openings
- Olive Jobs lists 18 open Pharmacy Supervisor jobs in Ohio and 484 across the US. Under 1% of them nationwide are listed as remote or flexible.
- Hiring the most across the US
- Experience
- This posting asks for at least 2 years of experience — more than three in four Pharmacy Supervisor postings that state a minimum ask for (median 1 year, across 466 postings).
- Education
- 75 of the 484 open Pharmacy Supervisor jobs (15%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 5, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
Prepare for this role
You've read the whole posting — now see how you match it.
