Quality Control Manager

CONFORMANCE STATEMENT: It is the expectation of the Audiosears Corporation that the employee hired will perform quality work and strive in assisting the company to meet the goals of its Mission Statement and accompanying goals. The employee will also follow the rules and guidelines set forth in all company policies, interact positively with internal colleagues and external customers, and communicate the status of all projects clearly to management and other parties involved.LEVEL OF SUPERVISORY AUTHORITY: This position reports directly to the Vice President/COO and has limited supervisory duties or authority. Some limited authority extends to Quality Control personnel regarding the quality of their work, performance evaluations, reporting absences, methods of assembly (including training employees regarding quality-specific methods/techniques - e.g. ISO requirements, procedures or policies) and other quality-related activities directly associated with the operation.SUMMARY: The Quality Control Manager sets the overall strategic direction for achieving world class quality levels as measured by our customers. Achieves and maintains an ISO-certifiable Quality System for the Corporation. Addresses other recognized industry quality standards or key customer requirements as appropriate. Helps to identify quality, cost-effective suppliers for materials and services to ensure efficient delivery of customer orders.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. * Reviews current quality issues and communicates with management and directly affected personnel. * Documents root cause analysis and corrective actions and communicates with management regarding quality issues and conflicts. * Verifies that all incoming material meets specifications and reports deviations to VP/COO. * Assists production and accounting departments with tracking and/or reporting scrapped components.INDIVIDUAL DUTIES: * Directs customer relations activities as related to quality and reliability aimed at achieving total customer confidence and satisfaction. * Oversees the Companys Quality Management System (QMS). Establishes and maintains cycle times for the customer complaint resolution system. Works closely with customers to quickly and efficiently resolve complaints and customer audit findings using the CCS system to their satisfaction. * Establishes internal capabilities for defect analysis and provides conclusive reports on findings to the rest of the Company for corrective and preventative actions. * Manages the Companys defect analysis effort to determine the root cause of customer submitted and internally submitted product failures. Ensures proper response times as expected by customers. * Establishes qualification systems that guarantee the quality and reliability of the Company's products, processes, and suppliers. Ensures that qualification requirements per customer specifications are included in the appropriate quality plans. Coordinates internal qualification requirements with those requested by our customers. * Develop, implement and maintain a supplier management program. * Promotes and sustains a Company-wide culture of continuous improvement. * Manages and maintains a core set of records for change notification, quality audits, and internal and customer corrective actions. * Directs the preparation of quality reports presented to management and customers. * Creates and maintains quality procedures related to the contract manufacture of new products, processes, defect analyses, etc. * Provides document control services to ensure that procedures, forms and internal administrative systems guarantee controls with the minimum of bureaucracy.QUALIFICATIONS:To perform this job successfully, the employee must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reaso