TLT/SDA Administrative Specialist II

King County Sheriff's Office has an opportunity for the position of Term-Limited Temporary / Special Duty Assignment Administrative Specialist II. This position is the primary point of contact for customers and staff, providing professional and responsive customer service. This assignment performs a wide variety of office support and clerical duties in support of an assigned worksite, providing a high level of customer service to the public and internal staff. This is an excellent opportunity to work in a fast-paced environment where you will learn various administrative duties, County policies and procedures while serving the members of the community and within the Sheriff’s Office organization. This assignment is benefit-eligible and is expected to last approximately 12 months.

WHO MAY APPLY: This position is open to the public and to King County employees. Candidates currently working in KCSO who are applying for this opportunity as an SDA must obtain approval from their chain of command. Please send the approval to Jessica Lussier at [email protected]. WORK LOCATION: Precinct 4 – 14905 6th Ave., Burien 98166 WORK SCHEDULE: Typical work schedule is 40 hours per week, Monday – Friday, work to be performed in-person at the worksite. This position is overtime eligible with prior supervisor approval. The Administrative Specialist II perform a series of technical office support work under supervision. The responsibilities and functions include:

• Providing specialized and/or technical program-specific information that requires limited interpretation of established policies, procedures and other relevant sources to internal and/or external customers over the telephone, in writing and/or in person, including inquiries on how to obtain and file a police report, how to obtain a concealed pistol license (CPL) and following up on various processes; some employees may have to deal with sensitive and/or potentially volatile situations.

• Processing CPLs, to include fingerprinting, background checks, logging information and testing new programs for the CPL database and software;

• Establishing, maintaining, modifying, tracking and/or retrieving information and compiling data that may require information searches through files, contracts, records, microfilm, maps or computer files, including spreadsheets and/or customized database applications.

• Compose and draft documents, and/or correspondence; prepare paperwork and files, and organizing and filing documentation for various office processes;

• Maintaining, tracking inventory, ordering and distributing supplies and/or equipment.

• Organizing and filing documentation and paperwork, scanning and uploading documents to an electronic system;

• Verifying documentation and updating various electronic databases to include data entry;

• Processing mail or information, responding to mail when appropriate; identifying priority and/or time-sensitive matters; and maintaining security and confidentiality.

• Attending meetings and taking meeting notes; scheduling meetings and maintaining calendars for supervisors and/or programs;

• Other duties as assigned.

Administrative Specialist IIs require skill in providing administrative support with a wide variety of administrative and clerical duties. Candidates need to have a minimum of one (1) year of full-time administrative support and office experience as well as experience related to the following areas:

• Strong communication and interpersonal skills with the ability to provide program-specific information such as rules, regulations and policies; to customers via in-person, telephone, or written communications, including greeting visitors, screening calls, scheduling meetings, directing and responding to public and internal requests.

• Demonstrated experience in conflict resolution, de-escalation and problem-solving techniques to resolve various matters (in-person, via telephone or other)

• The ability to write clearly, proofread effectively, and manage documentation.

• Strong initiative and accountability in tracking work assignments, prioritizing workload, adapting to changes and following through on assignments.

• Maintaining records, using tracking systems for evidence and documenting releases.

• Ability to carry out assignments using standard office equipment such as personal computer, copier, and multi-line telephone.

• Experience with or knowledge of inventory procedures to order and distribute supplies/equipment, knowledge of basic accounting skills.

• Good keyboarding skills with experience using Word, Excel, Outlook and database applications or other relevant software (minimum of 35 WPM).

• Strong organizational and multi-tasking skills.

• Maintaining confidentiality; skill in working with information that is highly sensitive in nature while practicing discretion.

DESIRED QUALIFICATIONS

• Two (2) years previous front-facing customer service experience.
• Two (2) years of experience answering telephone lines and facilitating call resolutions.
• Previous experience with public sector, law enforcement, court, or legal experience.
• Knowledge of King Sheriff's Office policies and procedures.

TO APPLY: Please carefully review the list of required materials before submitting your application.

• King County Application (applying online satisfies this)
• Complete answers to all the supplemental questions.

Additional Requirements:• Must pass thorough background investigation, including a polygraph.

• You must be a United States citizen, Lawful Permanent Resident, or deferred action childhood arrival (DACA) recipient.
• You must have the ability to read, speak, and write in the English language fluently.
• Verify that you do not meet any of the KCSO Automatic Disqualifiers: Candidates who have one or more automatically disqualifying factor in their background may be disqualified. Review the list of Automatic Disqualifiers prior to completing the application at KCSO Automatically Disqualifying Behaviors.