Account Executive - Mid-Market

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us.

Job Description

At Freshworks, we believe great employee experiences start with great people — and that includes you. We're growing fast, and we're looking for a Mid-Market Account Executive who's passionate about building relationships, solving meaningful problems, and shaping the future of work.

In this role, you'll partner with mid-sized businesses (500 - 1,000 employees) to help them enhance their employee experience (EX) with thoughtful, human-centered solutions. You'll guide customers through the buying journey with a consultative approach, connecting their needs with the tools that empower teams, streamline onboarding, and support IT service management.

This is more than just a sales role — it's about impact, collaboration, and growth.

What You'll Do:

• Be a Trusted Advisor: Lead value-based conversations with mid-market customers to understand their needs around ITSM, onboarding, and employee engagement, and offer tailored solutions that drive real impact.
• Drive Smart Growth: Build and manage a healthy pipeline through proactive prospecting, virtual selling, and meaningful discovery.
• Navigate with Empathy: Work closely with buying teams, creating trust and clarity throughout the decision-making process.
• Own the Deal: Manage and close mid-sized opportunities with confidence, from negotiation through final agreement.
• Collaborate Across Teams: Partner with our Marketing, Solutions Engineering, and Customer Success teams to ensure a seamless experience for every customer.

Qualifications

• 3+ years of experience in SaaS or mid-market sales, with a track record of exceeding targets and building strong customer relationships
• A natural communicator who knows how to listen deeply, ask the right questions, and drive value
• Solid understanding of SaaS platforms — bonus points if you've worked with employee experience (EX) solutions
• Comfortable working in a fast-paced, evolving environment where your ideas are valued
• A consultative, adaptable, and thoughtful approach — you're strategic but also hands-on when needed

Additional Information

Please note this is a hybrid role with onsite expectations of 3x/week (Tuesday - Thursday) from our Downtown Boston, MA office. The annual base salary range for this position is $100,000 - $130,000. This role is eligible for a target bonus and operates under a 50/50 pay mix (50% base salary, 50% variable compensation). Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.