Deskside Support/Field Service Tech
West Palm Beach, FLFull-timeSeen todaySeen in employer's feed today
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Job overview
Cognizant seeks a Deskside Support Tech for a full-time opportunity in West Palm Beach, Florida. The role supports an end-user device environment that is approximately 85 percent Mac devices, providing hands-on Mac support alongside mobile device management, end-user troubleshooting, and IT asset and configuration management. The qualifications specify three-plus years of experience with MDM tools, Active Directory, M365, and remote desktop tools.
Skills & qualifications
Skills
Qualifications
Full job description
Cognizant is seeking a Deskside Support Tech with extensive Mac support experience for a full-time opportunity in West Palm Beach, FL.
Responsibilities:
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Provide strong macOS support experience as approximately 85 percent of the clients end user device estate consists of Mac devices
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Deploy and manage mobile devices using MDM tools such as JAMF and Intune
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Provide technical support to end-users via phone, email, remote desktop tools, and in-person visits at Tech Lounge.
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Assist with user onboarding, including account setup, device provisioning, and software installation.
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Deploy and manage mobile devices using MDM tools such as JAMF and Intune.
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Troubleshoot and resolve issues related to mobile device configuration, connectivity, and security.
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Provide printer support, including installation, maintenance, and troubleshooting of printer hardware and software.
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Support conference room devices, including video conferencing systems, projectors, and audio equipment.
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Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals.
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Install, configure, and maintain operating systems, software applications, and device drivers.
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Perform hardware and software upgrades and replacements as needed.
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Collaborate with other IT teams to escalate and resolve complex technical issues.
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Document all support activities, solutions, and troubleshooting steps in the ticketing system.
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Utilize IT Asset Management processes to track and manage IT assets throughout their lifecycle, including procurement, deployment, maintenance, and retirement.
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Update ServiceNow CMDB with accurate and up-to-date information regarding hardware, software, and configuration items.
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Ensure compliance with company policies, procedures, and security standards.
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Participate in on-call rotations and provide after-hours support when necessary.
Qualifications:
3 plus years of experience with MDM tools and Active Directory.
Hands-on experience providing Mac Support.
3 plus years of experience with M365 and remote desktop tools.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
How this job compares
Set against the 1,349 open Field Service Technician jobs on Olive Jobs, counted November 5, 2026.
- Pay
- This postingNot listed
- US median$60–90K/yr120 salary ranges
- US median$27–35/hr603 hourly ranges
- Openings
- Olive Jobs lists 56 open Field Service Technician jobs in Florida and 1,349 across the US. 1% of them nationwide are listed as remote or flexible.
- Hiring the most in Florida
- Vivint8 open
- IQVIA4 open
- M. C. Dean4 open
- Experience
- This posting asks for at least 3 years of experience; Field Service Technician postings that state a minimum ask for 2 years at the median (755 postings).
- Education
- 12 of the 1,349 open Field Service Technician jobs (under 1%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 5, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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