Community Resource Specialist II

Position Summary:

The Community Resource Specialist 2 (CRS2) plays a central role in advancing the goals of the Career Mobility Action Plan (Career MAP), an innovative workforce development initiative launched by the DC Department of Human Services (DHS). This position is responsible for developing and maintaining a strong network of landlords, housing providers, financial coaches, and community-based partners that can support families in achieving housing stability, economic mobility, and long-term self-sufficiency. As well as the responsibility for the robust data reporting to DHS.

Working primarily with families, the CRS2 coordinates critical housing activities, including housing searches, property tours, relocation requests, rent reasonableness reviews, inspections, lease-up documentation, and permanent supportive housing eligibility processes. The CRS2 works collaboratively with participants, Fedcap staff, DHS representatives, landlords, and community partners to ensure housing-related services are timely, compliant, and responsive to each family’s needs.

This position also serves as a key resource for program data collection, quality assurance, analysis, and reporting. As Career MAP is an innovative program designed to evaluate newly developed solutions to the benefits cliff, accurate data and comprehensive reporting are essential. The CRS2 collects and verifies program information, prepares funder-required reports, identifies trends, supports milestone reporting, and provides data-driven recommendations to strengthen program services and outcomes.

What You'll Do

Community Partnership Development

• Develop and maintain productive relationships with landlords, property managers, housing providers, financial coaches, community-based organizations, and other partners that can support participants in achieving their housing and financial goals.

• Maintain a sufficient and diverse network of housing and community partners to respond to participant needs and support timely access to available resources.

• Serve as a primary liaison between Fedcap staff, housing partners, DHS-designated points of contact, and other community resources.

• Partner with DHS-provided points of contact to connect participants with additional housing and financial coaching resources.

• Provide warm handoffs to external partners and follow up to confirm that referrals, services, and requested supports were received.

• Maintain accurate and current information regarding partner services, eligibility requirements, referral processes, and availability.

Housing Navigation & Coordination

• Coordinate housing searches and schedule property tours with landlords, property managers, participants, and other housing partners.

• Follow up on housing applications and provide participants with additional support or guidance needed to move the application process forward.

• Review housing relocation requests for appropriateness and alignment with DHS policies and program requirements.

• Assist participants and program staff in identifying potential housing units that meet participant needs, applicable program standards, and rent reasonableness requirements.

• Complete or coordinate rent reasonableness reviews and other required housing workflow components.

• Support permanent supportive housing qualification processes and coordinate with appropriate partners regarding participant eligibility and documentation requirements.

• Work with landlords and housing partners to coordinate property inspections, follow-up activities, required corrections, and other lease-up needs.

• Collect, review, submit, and archive lease-up documentation and other required housing records within the appropriate electronic systems.

• Identify barriers that may delay housing placement or relocation and collaborate with participants, staff, DHS, and housing partners to develop timely solutions.

Housing Compliance & Quality Assurance

• Monitor compliance with applicable housing policies, procedures, regulations, and funder requirements.

• Provide staff and partners with guidance regarding housing requirements, documentation standards, and corrective actions when necessary.

• Review housing records and supporting documentation to ensure information is complete, accurate, consistent, and submitted within required timeframes.

• Conduct regular audits of housing-related data and records to identify missing information, inconsistencies, or areas requiring correction.

• Communicate identified concerns to the appropriate staff or leadership and support the timely resolution of compliance or documentation issues.

• Observe housing-related workflows and recommend improvements that strengthen service quality, efficiency, consistency, and participant outcomes.

Data Management & Funder Reporting

• Collect, maintain, and verify all information required for monthly funder reports and other program reporting deliverables.

• Translate program data into funder-required reporting templates and ensure reports are complete, accurate, and submitted within established deadlines.

• Develop and implement data management protocols that support the accuracy, completeness, integrity, and consistency of program-related data.

• Maintain ongoing documentation and professional records in the Electronic Case Management (ECM) system and other required databases or reporting tools.

• Document housing activities, partner interactions, participant engagement, program participation, compliance, milestone achievements, employment progress, and other required outcomes.

• Diligently verify and report participant milestone achievements to DHS through structured reports and other required reporting processes.

• Collect and document participant success stories that demonstrate program impact and progress toward housing, employment, financial, and family goals.

• Conduct routine data quality reviews and follow up with appropriate staff to resolve missing, incomplete, or inconsistent information.

• Maintain documentation in accordance with contractual requirements, confidentiality standards, agency policies, and applicable record-retention procedures.

Data Analysis & Continuous Program Improvement

• Analyze housing and program data to identify trends, service gaps, emerging participant needs, and opportunities for program improvement.

• Provide data-driven insights and recommendations to Fedcap leadership regarding housing strategies, resource allocation, service delivery, and participant outcomes.

• Identify areas of concern or opportunity while compiling reports and communicate key findings to program leadership in a clear and timely manner.

• Provide advanced data analysis to support program planning, performance management, and the strategic allocation of housing and community resources.

• Collaborate with senior leadership to develop, evaluate, and refine housing and program strategies based on data trends, participant outcomes, and funder expectations.

• Monitor the effectiveness of implemented strategies and recommend adjustments when data indicates that additional action or support is needed.

Training & Technical Assistance

• Observe housing and program processes to identify areas where additional training, written guidance, or technical assistance may be beneficial.

• Develop and facilitate training sessions for Fedcap staff and participants on housing processes, available resources, documentation requirements, data collection, and reporting procedures.

• Provide onboarding training to new staff and refresher training to existing staff as needed.

• Use data quality trends, audit findings, and program observations to develop targeted training that improves documentation accuracy, service quality, and program performance.

• Create or update training materials, workflow guidance, resource documents, and other tools that support consistent service delivery.

• Provide ongoing technical assistance to staff regarding housing workflows, data entry, reporting expectations, and compliance requirements.

Professional Development & Team Collaboration

• Collaborate with program staff, senior leadership, DHS representatives, and community partners to ensure housing and program services are coordinated, responsive, and aligned with participant needs.

• Participate in team meetings, case consultations, program reviews, and other collaborative activities that support participant progress and program performance.

• Observe all Fedcap and DHS policies, procedures, confidentiality requirements, and professional standards.

• Attend and complete all required trainings, certifications, and professional development activities as scheduled.

• Contribute to a workplace culture grounded in respect, accountability, collaboration, continuous improvement, and high-quality customer service.

• Perform other related duties as assigned. This job description is not intended to contain a comprehensive listing of all activities, duties, or responsibilities required of the position.

You're A Great Fit For This Role If You Have:

• Bachelor’s degree in Sociology, Communications, Business, Human Services, Public Administration, or a related field of study is preferred.

• A combination of education, training, and relevant professional experience deemed appropriate by the agency may be considered.

• Minimum of one year of experience in case management, housing navigation, community outreach, partner engagement, training, data management, program reporting, or a related area.

• Experience working with landlords, property managers, housing providers, community-based organizations, or public-sector partners preferred.

• Experience collecting, reviewing, analyzing, or reporting program data in a performance-driven human services environment preferred.

• Experience serving individuals or families who have experienced homelessness, housing instability, poverty, or other barriers to economic mobility preferred.

• And/or education or experience deemed appropriate by the agency.

Compensation

$25.00 to $28.00 per hour

Equal Opportunity Employer