Program Associate

Program Associate N Street Village - Washington, DC Position Overview N Street Village is a community of empowerment and recovery for women experiencing homelessness and low income in Washington, DC. Through comprehensive services addressing both immediate and long-term needs, N Street Village supports women in achieving stability across housing, income, employment, mental health, physical health, and recovery. The Lead Program Associate is a key member of an interdisciplinary team responsible for providing direct services within N Street Village programs, including day services, low-barrier shelter, temporary shelter, and permanent supportive housing. This role supports program operations, client engagement, and service coordination while ensuring compliance with organizational and contractual requirements. Key Responsibilities Client Services and Program Support - Build and maintain positive, respectful relationships with residents through consistent engagement - Provide direct support through care coordination, including referrals and completion of required documentation - Assist in implementing individualized service and case plans - Accurately document client interactions in HMIS and/or OCTO systems - Respond to client needs, de-escalate crises, resolve conflicts, and enforce program guidelines Program Operations - Ensure all intake documentation is completed and submitted appropriately - Complete incident reports and maintain accurate program records - Conduct room and locker inspections in accordance with program standards - Administer drug screenings as required by program policies and contracts - Maintain and monitor medication logs, supporting clients with medication management Team and Leadership Support - Serve as a liaison with external partners (e.g., service providers, law enforcement, government agencies) in the absence of program leadership - Communicate program concerns and updates to management and relevant staff - Collaborate with case management teams to ensure quality service delivery and documentation - Participate in team meetings, supervision, and program improvement initiatives Quality and Compliance - Support continuous quality improvement efforts to enhance program outcomes - Adhere to all agency policies, procedures, and contractual requirements - Perform additional duties as assigned Organizational Responsibilities All staff at N Street Village are expected to: - Uphold and model the organizations mission, vision, and values - Treat all individuals with dignity, respect, and professionalism - Foster collaboration, transparency, and accountability - Complete required trainings and participate in performance improvement initiatives - Maintain compliance with HIPAA and all confidentiality standards - Demonstrate reliability through consistent attendance and punctuality - Fulfill responsibilities as essential personnel when required Qualifications Minimum Qualifications - Bachelors degree and 1 year of direct social services experience, or - High School Diploma/GED and 2 years of direct social services experience, or - High School Diploma/GED and 5 years of relevant work experience Preferred Qualifications - Experience working with individuals experiencing homelessness, mental illness, or substance use disorders - Familiarity with HMIS or similar data systems - Knowledge of challenges impacting vulnerable populations - Experience with or ability to learn data tracking and reporting systems Skills and Competencies