Account Manager - Corporate Security Operations - Manhattan, NY

Account Manager – Corporate Security Operations

Location: Manhattan, NY

Job Type: Full-Time

Compensation: $40.87 per hour ($85,009.60)

Schedule: Monday through Friday (7:00AM-3:00PM)

Position Overview

Securitas Security Services is seeking an experienced, highly organized, and service-driven Account Manager to oversee security operations at a premier corporate account in Manhattan. This individual will be responsible for managing daily operations, leading and developing a professional security team, maintaining strong client relationships, and ensuring that security services consistently meet established expectations and operational standards.

The ideal candidate is a confident leader with excellent communication skills, sound judgment, and the ability to balance client satisfaction, employee performance, and operational efficiency in a fast-paced corporate environment.

Key Responsibilities

• Account & Client Relationship Management: Serve as the primary point of contact for the client, building a strong working relationship and ensuring security services align with client expectations and contractual requirements.

• Security Operations: Oversee daily security operations, ensuring that established post orders, procedures, access control protocols, and reporting requirements are consistently followed.

• Team Leadership: Recruit, train, coach, and supervise security personnel while promoting accountability, professionalism, and exceptional customer service.

• Staffing & Scheduling: Manage staffing levels, scheduling, attendance, and coverage to ensure operational needs are met and service interruptions are minimized.

• Performance Management: Monitor employee performance, address concerns promptly, provide feedback, and implement corrective action when necessary.

• Incident Management: Oversee incident reporting, investigations, and escalations, ensuring appropriate documentation and timely communication with relevant stakeholders.

• Compliance & Quality Assurance: Conduct site inspections, review operational procedures, and ensure compliance with company policies, client requirements, and applicable New York State security regulations.

• Administrative Oversight: Maintain accurate records, review reports, monitor staffing and operational metrics, and complete required administrative documentation in a timely manner.

• Training & Development: Ensure team members complete required training and understand their responsibilities, emergency procedures, and customer service expectations.

• Continuous Improvement: Identify operational challenges and implement practical solutions to improve service quality, team performance, and overall account effectiveness.

Qualifications

• Previous experience managing security operations, preferably in a corporate, commercial, or Class A office environment.

• Demonstrated leadership experience overseeing security personnel, supervisors, or multiple operational functions.

• Active New York State Security Guard License.

• Strong client relationship management and customer service skills.

• Excellent written and verbal communication skills, including the ability to prepare professional reports and communicate with senior-level stakeholders.

• Strong organizational, problem-solving, and decision-making abilities.

• Experience with staffing, scheduling, performance management, and operational reporting.

• Ability to manage competing priorities while maintaining attention to detail and professionalism.

• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.

• Ability to respond appropriately to urgent operational issues and security-related incidents.

Preferred Qualifications

• Experience managing security services for a corporate headquarters or other high-profile commercial account.

• Prior experience working directly with corporate executives, facilities management teams, or other senior client representatives.

• Experience managing supervisors and frontline security personnel in a structured, service-oriented environment.

• Knowledge of access control systems, visitor management procedures, emergency response protocols, and incident management practices.

What We Offer

• An opportunity to lead security operations at a premier corporate account.

• A professional environment that values leadership, accountability, and service excellence.

• Opportunities for professional development and career advancement.

• Competitive compensation and benefits, subject to eligibility and applicable plan requirements.

• The opportunity to make a meaningful impact on client satisfaction, employee development, and operational performance.

Join Our Team

If you are an experienced security professional who excels at team leadership, client relationship management, and operational oversight, we encourage you to apply.

Take the next step in your security management career with Securitas Security Services.

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Make an Impact at Securitas USA

Securitas USA employees come from all walks of life, bringing a variety of skills, experiences, and perspectives. United by a shared purpose, we help make the world a safer place. We provide security services to meet the unique needs of our clients to help safeguard their people and assets.

At Securitas USA, our core values are the foundation of everything we do. Represented by the three red dots in our logo, Integrity, Vigilance, and Helpfulness guide how we serve our clients, support our colleagues, and engage with our communities.

Integrity

We act with honesty, accountability, and professionalism in everything we do, and we foster a culture where transparency, respect, and ethical behavior are expected.

Vigilance

We stay alert, aware, and attentive to our surroundings. Through observing and reporting, our employees help identify potential risks and respond to situations that may impact safety and security.

Helpfulness

We are approachable and service-oriented, whether assisting a client, colleague, or member of the community.

Securitas USA is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

Reasonable Accommodation: Securitas USA is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Securitas USA will take steps to assure the people with disabilities are provided with reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [email protected].